Cornell M.
Very helpful
The sales reps that were there were very helpful very kind and very patient and very thoughtful very professional but very helpful and I really enjoyed my experience in the shop

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Cornell M.
The sales reps that were there were very helpful very kind and very patient and very thoughtful very professional but very helpful and I really enjoyed my experience in the shop
A Peculiar C.
I like this store because normally the staff is incredibly knowledgeable with the scents for both masculine and feminine categories. To my experience, perfumes and colognes are a very personal choice and often expresses a person’s belief about their self. To help navigate this intimately personal expression, people who are very familiar, intimate, or even obsessed with different scents are so key to the store; it makes me want to keep coming back when there are other stores around it. For the staff I’m not familiar to, please don’t forget that the expression of yourself is also a perfume that attracts people to the store. Knowledge is key but personality is what turns it. Best wishes to you all.
Ryan A.
Super friendly I had no problems and I got what I needed
Valued C.
They took their time and helped me find exactly what I was looking for. I had an idea of what I wanted but they went through menu different options to help me find the perfect pairing.
Valued C.
I came in for a specific product. The lady at the counter was very nice, but I really didn’t want to nor have time to smell many other colognes. She insisted and I eventually bought a travel container as well to get her to stop. I knew what I was after and I knew they had it, so I stopped in. I’m sure the pay structure is commission based, so maybe take care of your employees by changing that. No one wants to go in and be “sold” for 30 minutes..
Response from Fragrance OutletSep 24, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Team
Lionel M.
Very great experience!
Holly C.
Very knowledgeable and helpful. Very kind and patient staff!!
Valued C.
Good experience