John S.
Everything was great got my order on…
Everything was great got my order on time and no AI a live person rep answered the phone and help.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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John S.
Everything was great got my order on time and no AI a live person rep answered the phone and help.
OLIVIA C.
Good service, like her customer service, will come back.
Now Former C.
I exchanged a fragrance for another item of the same price but was charged tax yet they were both equal price. It should have been an even exchange. I felt as if I was being rushed also.
Response from Fragrance OutletNov 19, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Valued C.
The person helping me in store was good. I wish you had more offers and discounts
Melanie
Very convenient! Nice sales lady.
Valued C.
They did everything very well
Valued C.
Not much of a deal! Can get better prices on line or when box stores have periodic sales
Response from Fragrance OutletNov 19, 2024
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Thank you, Fragrance Outlet Team
Valued C.
Sales associate April was amazing I wasn't sure of the scent I was looking for I asked for her assistance and she help me find the perfect scent Thank you April