Walker F.
Associate was very friendly
Associate was very friendly, helpful, and knowledgeable of the fragrances. The deals we received were awesome, we found something for our entire family.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing16,738 approved reviews, newest moderated first
Walker F.
Associate was very friendly, helpful, and knowledgeable of the fragrances. The deals we received were awesome, we found something for our entire family.
Valued C.
Helpful employees, authentic products
Gabriela Hernandez G.
THE CUSTOMER SERVICE WAS GREAT! THE YOUNG GIRL AND BOY THAT ASSISTED ME WERE GREAT.
Valued C.
Excellent!! Friendly and very helpful
Valued C.
Return policy is not that good. Even though the perfume was returned next day without opening the perfume I got store credit and the store sales person was rude. She was laughing and making fun of me. I am very much disappointed. I have never got such experience with other stores
Response from Fragrance OutletDec 3, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Valued C.
Besides from being packed with people the gentleman was helping me just a little bit i understood because he was already helping someone else. Told him no problem and I wasn't in a rush. The only lady that worked there finally helped me, like have she helped and recommend other fragrance just on what I liked. She definitely come with different fragrances that went designer or popular which is what I liked. Would definitely go back.
Valued C.
One of the sales associates was rude arrogant and disrespectful. I am not planning in going back to that store.
Response from Fragrance OutletDec 3, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
customer
My order was delivered in a timely manner and it smells good