Fragrance OutletReviews of fragranceoutlet.com

Staff was extremely knowledgeable and so helpful!!

Great customer service

they have helpful employees, a great variety of fragrance.

I bought 4 perfumes this day and I was attended by the manager, nothing gentle, you could see how racist she was, then I returned to change one of the perfumes and the next girl was very good she explained to us without problems and with a smile on her face not like the manager unfortunately I had to talk to the manager again because she had to make the change, not recommending this sit-up to anyone, This was Black Friday in the afternoon

The c quantity of products that you have already existing there

Amazing customer service like always. Even though they was busy for the holidays. Like expected but overall should check them out

Great selection and prices.

Rudeness! I visited the Clarksburg store on 12/7 and was helped by Jasmine (who was pleasant and helped me find a fragrance for my husband and then helped me with one for myself. All was fine until the other person working that day snickered as Jasmine handed me my bag. I thought, did she just get something over on me - why would she laugh at me like that? So - I continue shopping and come across another perfume store which was substantially cheaper, so I came back to the Fragrance Outlet and as soon as I walked in the door the same girl started laughing. So of course - you got one over one me and I paid too much. I tried to return, and was shown the return policy. Fine, you have a policy I'll follow it. But the level of rudeness is not okay and when working in the customer service industry - your employees should be more professional!