Fragrance OutletReviews of fragranceoutlet.com

Staff was really helpful even with as busy as the store was for the holidays.

When I entered the store I was helped immediately by the Associate. The Associate was very helpful in helping me and my Granddaughter with the selection of great products. I come to Fragrance Outlet every Holiday for years and always received very good service.

Very friendly and has a passion for explaining. 10

Visited a retail store in Woodburn Oregon for the Holidays. Manager would not exchange a perfume would not try to come up with any solution or politeness was rude and not even give her name. I have never had such horrible experience my poor mother in law used all he money for a gift for her son she showed the sales lady a picture of the exact perfume he wanted yet they sold her the more expensive one that is not the same as the picture and they would not even exchange it for the right one. Don't buy gifts here they won't exchange and they are really rude I could not believe that they would be so mean and manager made a comment about us speaking Spanish as I left the store as if that should make a difference. I feel like they are taking advantage of the hispanic community and the elderly. They should have sold her the perfume that was on the picture period. There should be some type of audit for this location as the store manager is not trained well and is alienating your customers and is giving poor customer experience.

Great customer service!! The cashier definitely understood his assignment. I left feeling accomplished and great about my purchases.

it was great because the staff was nice, treated me fairly well, were pretty patient with me, were willing to gift bag a fragrance with no hesitation. it was great.

Great knowledge of the products and very hands on with the purchase

Didn't feel pressured into purchase. very helpful and knowledgeable.