Rob B.
Great experience !!
Great customer service and the workers have great fragrance knowledge

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Rob B.
Great customer service and the workers have great fragrance knowledge
Valued C.
The staff was amazing and the fragrance recommended was awesome.
Arturo H.
We buy some lotion and perfume and one of the Items is not perfume is lotion very dissapointed
Response from Fragrance OutletJan 29, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Monica
Brenda was excellent with my teenage son and his two friends. She was patient and kind to them. She allowed them to smell numerous fragrances without frustration or impatience. Answering all of their questions. I really appreciated her.
Elva Z.
The staff was very helpful. No issues with my exchange.
Valued C.
The girls in the store were nice and very helpful with recommending and helping us pick our scents!!
Sarah W.
Extremely helpful staff and informative!
Valued C.
While the sales associates were very nice and semi-knowledgable about the fragrances, we felt pressured to buy multiple items. The prices are robbery. My jaw dropped at the register but again, I just wanted to leave and didn’t feel comfortable doing so due to the employees constant hovering and non stop samples shoved in my face. I paid over $180 for 3 colognes that shouldn’t cost more than $80-$90 total on Amazon or at Walmart/CVS/etc. Please look up the prices WHILE YOU ARE IN THE STORE!!!!! You can save yourself literally hundreds by not shopping here.
Response from Fragrance OutletJan 29, 2025
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Thank you, Fragrance Outlet Team