Valued C.
Customer Service was Great
Great Service ..

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Great Service ..
George
I will first start by saying it's a very good platform, easy and simple to navigate your way around it and provides varieties of good products for you to choose from. Reaching out to the customer service to clarify somethings was super easy. Overall excellent for me 👌
Misael
As a first time customer, my wife and I went looking for new scents, the staff was very pleasant, made the whole process feel personalized and she helped us find just the right scents we were looking for! Will definitely be going back
TANIA
5 extremas excelente cervicio
Response from Fragrance OutletSep 18, 2026
Thank you for your feedback. Fragrance Outlet Customer Service Team
Valued C.
The guy who helped me (ponytail,glasses,polo shirt) was super helpful and help me find exactly what I needed. Great selection as well.
La J.
The customer service was absolutely superb!! Was so glad that I stopped in and made a wonderful connection with the lay that assisted me. Get some amazing deals. Even bought my family in to purchase some items!!
Valued C.
The service was great! I just think your pricing is high. It makes it difficult to come back. Service was amazing. Thats the reason for the four star review.
Jason A.
The lady behind the counter was very helpful