Melissa M.
The lady that helped us was really…
The lady that helped us was really nice, and helpful

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Melissa M.
The lady that helped us was really nice, and helpful
Valued C.
Terrible experience! The sales associate was super pushy and kept lying about the prices and discounts. It wasn’t until she rang me up that I actually found out how much everything cost.
Response from Fragrance OutletApr 24, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Valued C.
The policy of unopened unused for an exchange is horrible. You may not know what works with your chemistry until you spray it. I understand not being able to return but an exchange smh
Response from Fragrance OutletApr 24, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Valued C.
1st time purchase didn't get info about return policy. No refund just exchange
Response from Fragrance OutletApr 24, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Nayeli B.
From the moment we walked in! He was very attentive and very polite, helping us with everything and very patient! I loved the suggestion he made and the way he treated us, definitely makes me want to come back and will!
Valued C.
Estoy maravillada con mi perfume que compré en esta tienda, es italiano y lo amo demasiado. La muchacha que me atendió se llama Laura, una dulzura y paciencia increíble! Se las recomiendo 100% por su trato personalizado y profesionalismo!!! 10/10 esta tienda en Westland Mall
Harlow G.
There was only 1 item left at the store and I wanted to get 1 more. The knowledgeable representative helped to order the additional item from another location.
Abaduba
I wanted to buy strong oil concentration and asked for elixir but was told perfums stronger than elixir and persisted she’s right and I should get what she recommended so I end up purchasing 2 of their high end. After I left the store, I went to another store and was assured that I was right and elixir is stronger than perfum.
Response from Fragrance OutletApr 17, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.