Sherice Z.
We came in to purchase product for my…
We came in to purchase product for my husband. I knew just what I wanted and what he was looking for. After collecting the items the sales lady was extremely pushy and started to produce sample pieces of paper, which I did not ask for. I understand this is their job but quit it. It’s tacky and makes customers extremely uncomfortable. She was choosing scents for me without asking a single question about me or what I like. I ended up feeling bullied into a purchase which I made my husband take back in the store and return. She ruined the rest of my shopping experience in birch run. I just wanted to go home. You don’t know guests. You can’t bomvsrred them and push them into a purchase. If you see a women with a daughter or husband, maybe greet them, introduce yourself and let them know you’re ready when they are. Let them guide you. I’m still so livid over this experience I would never come back. You could offer me $5000 in free perfume and I would never return.
Response from Fragrance OutletMay 2, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.