Joseph M.
Friendly customer service I love it !
Friendly customer service I love it !

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Joseph M.
Friendly customer service I love it !
Valued C.
We really had a very bad experience. There was no enthusiasm by the sales agent in showing samples. She never understood what the customer needed and finally we reviewed other brands ourselves and asked for some samples. The sales person showed zero enthusiasm or had no patience to show some samples. Also when we were checking out the other sales rep was laughing. Overall we had a terrible experience with the sales reps at this location. Also, after check out at the counter there was no thank you etc. When we spent $230, we expected atleast some better experience but it didn't meet our expectations at all and we may never come back to this store again unfortunately. Hope management reacts before losing other customers.
Response from Fragrance OutletJun 6, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Tracy Chattman Valued C.
My experience was great because the sales ladies were very friendly, helpful, suggestive, and supportive of what to get!!
Junius H.
Great Service. On-Time Shipping. Cleanness.. And Product Presitation..
Valued C.
Store personnel were helpful and patient.
Carlos A.
Very good experience, they shipped on time and arrived all good. Thanks for your support
Michael
Latoya, she was amazing
Valued C.
Salesperson very friendly and knowledgeable