Saul
Great costumer service
Great costumer service

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Saul
Great costumer service
Valued C.
Really helpful on finding a good summer sense for my vacation very knowledgeable staff I will be back
Katie H.
My salemen were so very nice and helpful most definitely will be going back. They have the best prices around
Andrea T.
Jocelyn, our saleswoman was attentive, courteous and friendly! Turned us on to some great sales. We’ll definitely return!
Juan
Me encantó el servicio y el producto
Adam
It was a good time. The customer service was very good and you can tell they were knowledgeable on the products. I ended up buying a cologne I didn't know I wanted and so did two of my other friends. 5/5
Diana R.
I asked for one specific perfume, the Gorgeous by Michael Kors (the pink one, I even showed the image on Google) and were given the wrong one. We asked to see the bottle but the personnel told us they didn’t have one unpacked, so we asked again if it was the correct one. When we opened the package later that day and saw the bottle… it was the wrong one. The next day, we went to the store because we saw the return policy on the ticket, but when we arrived the personnel was very disrespectful and showed a printed sheet they have on the cashier…we usually buy perfumes at this store and it’s the first time we have problems, hopefully you could solve this policy because is very annoying and a waste of time
Response from Fragrance OutletJul 14, 2025
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Anniejack
Joe was an amazing sales person. He was patient and took his time to show and explain all the scents.