Demetrius
The lady that helped me was incredibly…
The lady that helped me was incredibly informative and gave great recommendations (Midnight). She was right, it’s 🔥🔥🔥. Thank you!

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Demetrius
The lady that helped me was incredibly informative and gave great recommendations (Midnight). She was right, it’s 🔥🔥🔥. Thank you!
Valued C.
John made my shirt visit a memorable experience. He knew the product well and suggested me my new favorite smell. Thanks John!
Valued C.
Over all customer approach was not good! It must me polite and helpful
Response from Fragrance OutletAug 20, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Massiel S.
Mrs Maria gave me an excellent customer service. She is very frienly and patient. I had an amazing experience in the store!
Lisa Smook ❤.
The employee was awesome. She listened to what I wanted and needed. She showed me samples to smells and suggested others.
Peter G.
They had the wrong picture of the product on the website, so a different product arrived. They were not prompt in responding to my email request for a refund (more than a week), but were helpful once I reached them by phone.
Response from Fragrance OutletAug 20, 2025
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
customer
When ever I need any fragrance I always go to the outlet..I get excellent service and they are helpful. I wanted a powder and the clerk suggested something comparable. Any one else would have said we don’t carry that. This store is the very best….
Valued C.
Staff was very knowledgeable and helpful. Had all the fragrances we were looking for. Prices were good especially with the buy one get one half off