Valued C.
The associate Sarah was very pleasant…
The associate Sarah was very pleasant during our visit. She was helpful and wasn’t pushy for a sale. Remained very professional.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
The associate Sarah was very pleasant during our visit. She was helpful and wasn’t pushy for a sale. Remained very professional.
Valued C.
Did a great job finding what my wife and I needed.
Penny F.
The customer service was excellent. She listened to what type of fragrance was liked and then found the perfect fragrance.
Alejandro
Very helpful and friendly.
Alex O.
Visited the Chandler location to make a purchase for a birthday gift and Savannah, provided very bad customer service. Was very rude to the point where I wanted to return my product and get my money back. Definitely did not have a good experience.
Response from Fragrance OutletAug 27, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Valued C.
Great costumer service
Valued C.
Awesome customer service, left with multiple fragrances that I love!!!
KiKi S.
This is and will always be my go to spot for all the scents for myself and my husband. The ladies are always pleasant and eager to assist in anything you desire. They are well known to adapt to the ideal fragrance scent you’re looking for and always assist in picking out the exact smell you would want. The deals are always very inviting and never too costly to where it’s unaffordable.