Valued C.
Good service
Good service

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Good service
Valued C.
Great customer service and very friendly
Tricia K.
The woman i worked with was wonderful and let me smell everything. She was also very knowledgeable.
First time C.
Great and honest customer service! The gentleman made my first experience here very worthwhile. I was very excited about purchase.
ALAN E Y.
I had 2 orders, one delivered, one is being returned, because the carrier couldn’t find the address. I remain a dedicated customer, just hoping for a credit to my card, AND, a ship to correction in your system.
Response from Fragrance OutletOct 8, 2026
Thank you for taking the time to share your feedback with us. We appreciate your continued loyalty despite this frustrating delivery issue. We are reviewing our address database to ensure future packages arrive smoothly. Your refund was also processed. Fragrance Outlet Customer Service Team
Valued C.
Clones is not what i expected
Response from Fragrance OutletOct 8, 2026
Thank you for your feedback. We want to assure you that all of our products are authentic. If you have any concerns about your purchase, please email us at [email protected] so we can assist you. Fragrance Outlet Customer Service Team
Valued Customer V.
Your staff was courteous, patient and polite. I got the cologne I wanted and was introduced to other fragrances. It was fun, I spent over eight hundred dollars.
Valued C.
Horrible service. I purchased a bakara Rouge cologne and the girl put the wrong address. number when I called the next day to fix it, they said my order was canceled due to fraudulent credit card. I went to the shop and they said the cologne was sold out I will never shop again here
Response from Fragrance OutletOct 8, 2026
Thank you for taking the time to share your feedback with us. We hear your frustration regarding the address error during your purchase, the subsequent cancellation of your order, and the disappointment of finding the fragrance out of stock when visiting our store. We are taking immediate steps to review our checkout procedures and staff training to prevent these issues in the future. Fragrance Outlet Customer Service Team