Valued C.
Great customer service
Great customer service

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Great customer service
Valued C.
I’m so glad I’ve gotten to know everyone on the Destin store. They are so knowledgeable.
Valued C.
The old lady (employee) was so rude at the store, their face look like always angry and then they think like we don’t have money to pay, at least was my perception!
Response from Fragrance OutletDec 24, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Customer Service
J-
Desiree was great. She had a lot of patience and had some really good suggestions of new fragrances for me to try.
kim H.
Ian,I think was his name.He was so personable & knowledgeable & helpful.Even though the store did not have what I wanted,I could not leave without buying something.He was absolutely phenominal!!
Kevin
It was definitely the sales woman. She was very accommodating and they made me laugh, which makes it easy buying and not pressured. When we all know that business can be that way...They were not even during the holiday rush...Very welcomed
Valued C.
It was very nice and the staff very friendly and gentle
Cindy M.
Amber was very helpful