Valued C.
Was very helpful.
Was very helpful.. never disappoints.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Was very helpful.. never disappoints.
Xavier
The customer service of the employee, the courtesy just all around professional and the store was clean and neat and The prices of the fragrances
Valued customer is B.
The salesman was very good at being a salesman he was tricky kinda manipulative and went way above the price I was wanting to spend. I was in sticker shock and before I knew it i had spent 300 bucks. I let it go till I got a family emergency I bought on Friday its now Sunday the perfume never opened I have my receipt product unopened I went to return it so I have money to use for gas to get to Eastern Washington and get to my family member in hospital they told me sorry no return only exchange then it occurred to me why the salesman was so quick and manipulative on Friday he knew once he rang me up I was screwed he got a expensive sale and I had to just eat it and again if it wasn't for this family emergency I would have just chalked it up to lesson learned but I need that money for an emergency and was crying in store for them to be like sorry cant do anything for you it was really grimy honestly not transparent at check out at all and the receipt is worded weird I will never and I mean never shop at that store ever again ive made it known on social media as well the very shady way things went down Friday then to be told sorry cant return when I desperately needed the money to get to my cousin in the hospital in Eastern Washington was the worst customer service ever the entire situation Friday and today felt very shady so I let my situation be known on social media so noone i know ever shops there either. If a customer has receipt the product is not opened still sealed and never used and they have the debit card they purchased it with in hand you return the damn product its wrong very wrong not to do so especially in an emergency situation like im in. I will tell everyone I know exactly how this went down so they dont give this place business its all very much about a dollar sign not customer satisfaction and greed wont get my business ever Shame on this bullshit policy and for the young egotistical sales people who use shady sales practices just to get a sale. Disgusting
Response from Fragrance OutletFeb 4, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Ariel S.
We had a phenomenal experience at the Tanger Outlets Foley location. Regina went above and beyond to help us find the right scent and even made the experience special for our 9 year old. We thoroughly enjoyed it and will absolutely be back. Thank you again, Ms. Regina!
Jeryl L.
The customer service was excellent. The welcoming me into the store, the one on one attention, the ease of being able to test the different fragrances, the energy from the representative was positive and inviting. The discounts also were excellent.
Valued C.
The shipping is fast and products are as described.
Tracy H.
Easy process and quick delivery
Johnny
The associate serving me was welcoming, happy, and knowledgeable; I enjoyed that.