Nathaniel J.
Great Experience
The staff was incredibly friendly and helpful. Will return again next time I am in the area.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Nathaniel J.
The staff was incredibly friendly and helpful. Will return again next time I am in the area.
Valued C.
The sales person was patient and was happy to present us with different test strips before the purchase.
Myranda F.
Customer service and staff were excellent.
Customer
Alex is professional and calm. Like that he lets me take my time and no rush no constant non stop talking. Just straight fragrance talk! Thanks again Alex!
Scott E.
The staff are always very friendly and helpful. And purchasing brand name designer cologne at a great discount
Valued C.
The customer service was great and they was very helpful. We will be back.
Valued C.
Person waiting on us was very helpful. Wide selection of perfumes.
Sharon B.
The EXTREME hard selling and shoving whiffs in our face was very off putting. We walked in knowing exactly what we want but kept having their newest and most popular scents shoved at us. We will stick to buying online from now on.
Response from Fragrance OutletJun 18, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. We assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Customer Service Team