Walter B.
Extremely professional service
The customer service person who helped us was very patient with us trying multiple fragrances, and she was very knowledgeable and extremely helpful. I will definitely shop there again

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Walter B.
The customer service person who helped us was very patient with us trying multiple fragrances, and she was very knowledgeable and extremely helpful. I will definitely shop there again
Valued C.
I've been twice now and the staff I always very helpful. They make great suggestions
customer
Your sales person knew what he was talking about. Was very helpful. Great experience and will definitely be back.
AceAblan
Our sales woman was extremely knowledgeable, friendly, and patient. Did not hesitate to get more samples and in assisting my 12 year old son find his new “signature scent” all of her recommendations were spot on to the scent profiles that we were looking for, and we ended up buying a bunch of colognes that we hadn’t originally considered because they were perfect.
Lydia B.
Wonderful product, authentic. Well packaged. Also received samples. Great idea. Highly recommended.
Valued C.
Staff wasn’t friendly. Felt rushed. I did spend over 500$ and wasn’t happy at all with the service. I had to ask if there was any free sample considering the amount spent.
Response from Fragrance OutletJun 18, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] to further assist you. We are available 9am-5pm EST. Fragrance Outlet Customer Service Team
Valued C.
I can’t say enough good things about Ms. Trish at the Fragrance outlet at the bass pro shop in Little Rock Arkansas ! From the moment I walked in, she made the whole experience delightful. She’s incredibly knowledgeable about fragrances, taking the time to understand exactly what I was looking for. Her customer service is top-notch—she’s respectful, attentive, and really goes above and beyond. If you’re looking for a personalized, informative, and warm fragrance shopping experience, she is the one to see!
Marisol
The associate who assisted us was very helpful and knowledgeable