Valued C.
Great customer service (amazing)
Great customer service, A friendly smile. Very intune and professional with the costumer. I'll be back soon before the holidays.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Great customer service, A friendly smile. Very intune and professional with the costumer. I'll be back soon before the holidays.
Valued C.
La atención fue buena
Valued C.
Always great experience, staff is friendly.
LINDA B.
They were very nice and helpful
Valued C.
Quality products and free shipping! And, it’s the only place I can find Paul Sebastian cologne and aftershave for my husband. Extremely pleased!!
John T.
Shopped here many times and have spent a lot of money on cologne, not only for myself but for my family. My last visit was not the best. I’m usually greeted right when I step foot in the door, this time I was not. After walking around looking for the cologne I was looking for I was helped by an employee who usually is the same one that helps us out. The interactions came across that she was annoyed by our presence in the store. Yes my kids asked her to smell a few colognes, but I would have purchased what ever cologne they wanted. I felt pushed out of the store. Normally I’m asked if I would like to take advantage of the promotions that usually are going on. Not this time…..it’s unfortunate that I will have to find another store. Customer service is huge not every now and then, but every time. We would drive a hour just to shop here.
Response from Fragrance OutletJul 23, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. We assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Fragrance Outlet Customer Service
Valued C.
The girl behind the counter was amazing and she helped 3 people at once and was pleasant the entire time and efficient, very knowledgeable and could relate to mens scents!
Valued C.
Excelente atención