Janet H.
Great Service
Great service and excellent customer service.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Janet H.
Great service and excellent customer service.
Valued C.
I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson. He was enthusiastic and helpful in navigating the walls of scents, and in the end helped us find a couple of options we might never have considered, but that we ended up really liking! Helpful staff, great service. Thanks!
Valued C.
Recommendations for a fragrance that I enjoy,informing of promotional products
Aida M.
Representative was knowledgeable on products and very patient with my grandson.
Bhong
Nice,friendly, great
M. R.
My husband and I bought two mens colognes. One was a known brand and one was not a well known but the sales woman encouraged us to try it. My husband tried the it ONCE (ONE spray) at home and the fragrance did not last at all! We went on vacation (my husband did not take it) and returned home TWO days past the 30 days to return it. We asked for a store credit to buy a better known brand and MANNY the store manager (over the Phn with the sales girl) WOULD NOT GRANT THE CREDIT TO BUY ANOTHER PRODUCT AT THE STORE! THE BOX WAS INTACT AND SPRAYED ONLY ONCE! BEWARE WHAT YOU BUY! THEY ARE NOT FLEXIBLE IN ANY WAY! WE WILL NEVER BUY FROM HERE AGAIN! MANY MERCHANTS ARE FLEXIBLE TO KEEP CUSTOMERS HAPPY AND TO BUY FROM THEM AGAIN. NOT HERE!!
Response from Fragrance OutletJul 23, 2026
We appreciate you taking the time to share your recent experience with us. We understand your frustration regarding the cologne's performance and the return policy. We recognize that the situation with the fragrance not lasting and the timing of your return request was disappointing. We always aim to provide clear information about our return guidelines, and we regret that we were unable to accommodate your request for a store credit outside of the established timeframe. We value your feedback and will use it to review our processes and ensure we are communicating effectively with all our customers. Please contact us at [email protected] if you would like further assist. Fragrance Outlet Customer Service Team
Vincent S.
Fantastic collection & fast shipping!
Stefan
Top Auswahl zu wirklich guten Preisen und einer super Beratung. 👍