Valued C.
Always a good sale
9/10 always recommend

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
9/10 always recommend
Victor F.
Did not receive my order. When contacting customer service their representative by the name of Sonia was very rude and disrespectful. Was basically told if I didn’t get my package that it was my problem and they weren’t responsible for replacing or refunding my order. I still haven’t received my order and I’m out over $200.
Response from Fragrance OutletOct 23, 2026
We sincerely apologize that you have not received your order and for the frustration this has caused. We have attempted to contact you to address your concerns. Please reach out to us at [email protected] so we can assist you further. Fragrance Outlet Customer Service Team
Tea
Briana was very helpful and knowledgeable for both men and women fragrances. I was really impressed as I normally deal with men at fragrance stores. All the ladies was friendly. My boyfriend and I left with some great recommendations. Thank you -Tea
Valued C.
The person who waited on me was able to figure out what I was looking for when I gave a description of the bottle.
customer
The Sparks staff at the Legends were wonderful! They took my name and number 3-4 months ago when I asked them to call me if a specific brand came in. And they actually called and put it on hold until I could pick it up. Now that’s customer service!
Kimberly
It was a great experience picking out cologne for my son. They were very patient, and let us try a ton of different options.
Cassidy B.
Perfumes were great. Employees were rude. Down talking to us. Not a great look or feel
Response from Fragrance OutletOct 23, 2026
Thank you for your feedback. We are glad our scents pleased you, but we will retrain our team to ensure our guests are always treated with respect. Fragrance Outlet Customer Service Team
Valued C.
Great customer service!!