Fragrance LordReviews of fragrancelord.com

Response from Fragrance LordOct 3, 2025

Hello Zewdu, Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the unexpected inventory issue that affected your order for Creed Aventus For Men Eau De Parfum Spray Tester. We understand how disappointing this must have been after placing your order, and we are actively working to prevent such situations in the future. Your satisfaction is very important to us, and we would appreciate the opportunity to make this right. Please feel free to reach out to our customer support team so we can assist you further and explore possible solutions. Thank you for your understanding and patience. Best regards,

Response from Fragrance LordSep 8, 2025

Hi Karson, we’re very sorry to hear about your experience and truly regret the disappointment caused. This was never our intention, and we sincerely apologize for not meeting your expectations. Please contact our customer support team directly so we can make this right for you. Your trust is important to us, and we hope to have the chance to regain it

Response from Fragrance LordSep 3, 2025

Hi Joseph, we sincerely apologize for the inconvenience you experienced with your first order. This cancellation happened due to an internal system issue, not by you. To avoid any further complications, we issued you a full refund. We truly regret the frustration this caused and hope we can earn back your trust in the future.

Response from Fragrance LordAug 23, 2025

Hello Dear Buyer, We’re truly sorry to hear about your experience with the Byredo Gypsy Water 8 ml parfum. We always aim to provide our customers with authentic and high-quality fragrances, and it’s disappointing to learn that this was not the case for you. To better assist you and resolve this matter, we kindly ask that you contact our customer support team. They’ll be happy to review your order and work with you on the best possible solution. We appreciate your feedback and the chance to make this right. Warm regards,

Response from Fragrance LordAug 1, 2025

Hi, We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Please know that we take great care in securely packaging all of our shipments, and incidents like this are very rare. The item may have been damaged during transit despite our best efforts. That said, we never want any of our customers to feel disappointed, especially when unboxing a new fragrance. We’d love the opportunity to make this right. If you haven’t already, please contact our support team at [email protected] with your order number and photos of the issue — our team will review it and work to resolve it promptly. We appreciate your understanding and hope to turn this around for you quickly. Warm regards, The Fragrance Lord Team

Response from Fragrance LordJul 3, 2025

Hi Akilo, We truly apologize for the delay and completely understand your frustration. Unfortunately, the issue stemmed from a carrier-related complication that affected the fulfillment of your order. Our internal team has already processed your refund to avoid any further inconvenience. The refund is currently pending and typically takes 3 to 5 business days to reflect in your account. Please rest assured—your money is on its way, and this was done proactively by our team to prevent any more issues. We appreciate your patience and sincerely apologize again for the trouble caused.

Response from Fragrance LordJul 3, 2025

Hi Tylon, We’re truly sorry to hear about your experience and appreciate you sharing your concerns. At FragranceLord.com, we stand behind every product we ship and source all our fragrances directly from the brands or authorized boutiques. Please reach out to our support team at [email protected] so we can assist you further and help make this right. Your satisfaction matters to us.

Response from Fragrance LordJun 9, 2025

Hello Dear Buyer, I’m really sorry to hear about your frustrating experience with our customer service. We truly value every customer and strive to provide timely and helpful support. I apologize for the delay in responding to your messages and any inconvenience this has caused. Please know that your concern is important to us, and we want to make things right. Could you please share your order number or any details so I can personally assist you and ensure your issue is resolved as quickly as possible? Thank you for your patience and understanding. Best regards, FragranceLord, CST.