Fragrance LordReviews of fragrancelord.com

****2nd Update: Recieved a request from Frangrance Lord on trustpilot after my first update below requesting more information. I submitted the requested information and got an email days later from, Navid Ara, who is supposed to be a manager at the company. He states my previous order was cancelled & refunded (even though their reply below says it was shipped, the lies!) but if I were still interested to reply and he would give me a “special deal” to get the fragrance. So I did, because I really want the fragrance despite it all. My initial reply was sent on February 10th, 2026. Today is 2/17/26 and I have still heard nothing back! A complete joke! Has tried callling customer service and no one answers anymore! Buyers beware!! Don’t waste your time or money!! ———————————————————————— ***Update: This company lies and will try to manipulate its customers! Their response says the order has already been shipped however two days after cancelling my order and requesting a refund they sent me an email saying the item was not in stock and would be refunding my money!! Yet they are still showing then perfume for sale on the website with different shipping dates each week! The item was NEVER shipped and will never be shipped!! Customer service is a joke!! Everyone’s name is “John” and they are rude and unprofessional!! They are scamming people out of their money and if the customer is not willing to do the work to get their money back they are screwed! ———————————————————————— Was super excited to order from this company due to all the positive reviews about fast shipping and great service. Ordered YSL Libre Vanille Couture on the 18th as a pre-order with shipping supposed to go out on 23rd. Label was created on the 19th and here it is the 24th and order still has not been shipped. Customer service has not respond to my inquiries and seem non-existent. This is very frustrating. Will file a dispute with my banking I don’t hear back soon!

Nothing at all was delivered!

Item was leaking it looks like it's broke where spraying tip is located box was wet from it half the bottle is empty

I don't receive my package 📦 yet

I received a broken bottle with my order almost a month ago . They have sent me in circles it should not take this long , they requested I return the broken bottle and I did 2 weeks ago as well with the other bottle in my order and they only refunded the non broken one . I did purchase shipping insurance and everything so I’m not sure what is going on . Be careful doing business here they will send you in circles and take ages to reply support or properly attend you , now I will most likely have to dispute with PayPal or my bank

****THE MESSAGE SAYS THEY WILL UPDATE, BUT THEY HAVE NEVER REACHED OUT!!!!I ordered from the website where it said that if you order over $100, you get free samples, I ordered over $100 and got nothing! It also says on their website that everything is authentic, but refused to provide batch codes for the creed that was purchased, just said it may smell different because of it being a different batch????? Also, on the website, it says free two day delivery with purchases over $69, it took over seven days to be delivered! I have sent twenty emails asking for what I was advised I would get, asking how I return the items......and all I received was that maria would look into it......but has never gotten back to me!!!! Horrible customer service! SINCE THEY RESPONDED ON HERE, I HAVE STILL NOT HEARD ANYTHING FROM THEM! THIS IS A HORRIBLE COMPANY TO DO BUSINESS WITH!

Bvlgari Tygar 30ml came in with about 10ml remaining. Not sure the reason why but came near empty. So had to request refund. It’s pretty disturbing when you are paying over $100usd for 30mls. I’m still waiting for them to resolve this issue.

Not good place to purchase parfumes