Eric P.
Buyer Beware - horrible customer service
If I could give a zero I would. My packed was never delivered. The postal service marked it as delivered. When I reached out to customer support, I was told to look around the mailbox. I told them again there was no package and was told that they have fulfilled their part of the transaction. For a better experience use fragrancenet. I’ve spent thousands with them ordering Creed, no delays and missing packages.
Response from Fragrance LordMay 22, 2026
We’re truly sorry to hear about your experience and the frustration this situation has caused. According to the tracking information, your order was marked as delivered by the postal carrier. In such cases, we do always recommend checking with household members, neighbors, or your local post office, as packages can sometimes be misdelivered or left in unexpected locations. That said, we completely understand how disappointing it is when an order cannot be located, and we’re sorry if our previous communication felt unhelpful. We never want any customer to feel unsupported. Please reach out to us again with your order details so we can take another look and explore possible resolutions with you. We truly value your business and hope to have the opportunity to make this right.