Fragrance LordReviews of fragrancelord.com

Whatever you do, pray to God that your package doesn't get damaged or fall victim to theft. Even with solid evidence of its loss, they refuse to compensate or assist. I'm devastated—I've lost $306.00, after months of saving up for a new fragrance, I'm at a loss, This was my second order with them, and after months of anticipation, I'm left empty-handed. These companies thrive on our support, yet fail to appreciate or support their loyal customers. It's a bitter pill to swallow, and sadly, I'll never trust them again. Please, heed my heartbroken plea: avoid this company. If something goes wrong, they won't offer any help or sympathy

They say same day shipping, mine took 3 days to ship. I then asked why and they lied about it.. Kinda sketchy Edit: they also lied in this trustpilot response. It’s been 4 days now and the package had not arrived yet.

I still haven't received the product as of 15 days, the product set at a shipping warehouse for a week and then set at a mailing distribution center for 3 days, final when it said out for delivery, still didn't get delivered because, usps said delivery temp failed will try again. I have ask for my money back, still no reply, as of this day I'm writing this review

this place is very rude I have pictures that my cologne is broken and that the person on the phone said oh we have evidence that it came in perfectly. fine so I guess the cologne I have isn't broken who knew a whole place can be so rude. AWFUL PLACE don't get anything from here. i still have pictures evidence and this place is still in denial smh

I’ve order a few fragrances from here and had few doubt's towards the items but gave this new company chance as I purchase from other trusted online discounters. Ultimately I retuned a fragrance due to performance issues and had the worst customer service and the rudest conversation towards me through email. I followed with the return process with pics to show usage and was 99.99 percent filled with only a few days of owning the fragrance but apparently the company doesn’t follow terms and conditions as well as policies. As I argued with there stated policy they decided to charge me an abundance amount of money for the return and I was scammed. Have all the emails, pics and copies of there terms and conditions and policies to stress the point I was over charged and they had no care in the world to correct it and were very rude. I will be reaching out to the BBB and a few other outlets for the public to know the disgrace and shameful company they are!!! To your response….There wasn’t 5 orders and 5 returns. That is false information. We had many emails back and forth stating the facts and policies as the company decided to charge me more based on quantity of a couple of returns and kept items when that is not your policy terms and conditions. I tried reaching out multiple times with facts pics compliant procedures with returning items and requesting an email confirmation of the refund and no responses to correct the matter and was completely ignored. Needless to say I will NEVER do business with this company going forward. You should be shameful and it’s disgraceful not following its own policy to be a trusted company. I will never do business again with this company!!!

It’s unfortunate that when rating companies the system doesn’t allow you to leave blank for zeros if I had it my way that one star wouldn’t even be there at all. I ordered what I thought was the Valentino mini set at the time was running for $64/$68 buyer please beware this company has now hiked up the price to $79 and it’s not worth it first of all your not getting what’s being displayed they a falsely advertising a picture and what’s being received are test bottles with thick ridge rubber on them these test bottles are actually smaller than the original mini Valentino bottle set that’s how I knew they were test bottles I have tried emailing this company and messaging no reply as to why they are advertising a pic of the mini Valentino bottle set but sending test bottles with ridges in the rubber thankfully macys had a sell as well on this same set for $76 dollars and I got the correct set from macys not ever getting anything from this company d er again very dissatisfied and disappointed

Fake Cologne didn’t last 5 min

Great customer support all I can say and they will take care of you right away Edit. I returned the defective item thinking I would get a replacement in return I got a partial refund and no cologne and now I have no cologne with money lost I have been buying here never with no problems no I can’t trust the place no more