Fragrance LordReviews of fragrancelord.com

Response from Fragrance LordDec 20, 2024

Eric. We deeply apologize for the inconvenience caused by the unexpected shipping and customs fees. We understand how frustrating this experience must have been, and we truly value your input. We strive to provide clear information regarding shipping costs and customs duties, and it’s unfortunate that this was not communicated effectively. Your feedback is important to us, and we will work on improving this aspect of our service. We hope you still enjoyed your purchase and would love the opportunity to serve you better in the future. Thank you for bringing this to our attention, and we sincerely hope you will consider shopping with us again.

Response from Fragrance LordDec 17, 2024

Hello, We have sent you return label and we never received the product, we need to have the product back before any refund

Response from Fragrance LordDec 16, 2024

Hi Anthony, Thank you for reaching out and sharing your concerns about your PDM Herod purchase. At Fragrance Lord, we take great pride in offering 100% authentic fragrances sourced directly from trusted suppliers. We understand your frustration, but we must clarify that our return policy allows for resolutions to be initiated within 14 days of delivery. Unfortunately, as your purchase was made several months ago, it falls outside our policy window for claims or exchanges. We’d also like to assure you that diluted or counterfeit products are never a part of our business practice. Batch code discrepancies can occasionally occur due to environmental factors, usage, or other variables affecting perception, but we stand behind the authenticity of every bottle we sell. If you have further questions, feel free to contact our team. We appreciate your understanding and value your feedback. Best regards, FragranceLord, CST.

Response from Fragrance LordDec 7, 2024

Hi Cristian, We deeply regret that your experience with us did not meet expectations. Your satisfaction is our top priority, and we’re truly sorry for the inconvenience caused by the delay in receiving your package. Thank you for giving us the opportunity to resolve the issue with a refund. Please know that we are actively working to improve our processes to prevent situations like this in the future. If there’s anything further we can do or if you’d consider giving us another chance, please don’t hesitate to reach out to our support team at **[email protected]**. Sincerely, The Fragrance Lord Team

Response from Fragrance LordDec 4, 2024

Hi Maria, We’re truly sorry to hear about your experience. Please rest assured that we take situations like this seriously and are committed to resolving the issue promptly. If your order was returned to us, our team will verify the details and ensure you receive either a replacement or a full refund, depending on your preference. Kindly reach out to us at **[email protected]** with your order reference number (#32093) so we can investigate further and resolve this for you immediately. Thank you for your patience, and we are here to make things right. Warm regards, Fragrance Lord Team

Response from Fragrance LordDec 3, 2024

Hi Andrew, Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had. It’s absolutely not the level of service we strive to provide, and we’re here to make things right for you. Rest assured, we stand behind every product shipped and take claims like this very seriously. The delay in response is not acceptable, and our team will review and improve this process to ensure timely follow-ups in the future. Regarding the damaged product, our claims team is already reviewing your case. If you haven’t received instructions on submitting the images, kindly email them to **[email protected]**, or we will reach out to you directly shortly. The shipping protection you purchased covers such incidents, and we’ll either issue a replacement or a full refund as soon as your claim is processed. We deeply value your trust and aim to turn this around for you. Thank you for your patience, Andrew, and for giving us the opportunity to resolve this matter. Best regards, Fragrance Lord Team

Response from Fragrance LordNov 7, 2024

Thank you for bringing this to our attention, Cesar, and we apologize for the mix-up and any delay in our response. We’re here to help resolve this issue promptly. Please reach out again to **[email protected]** with your order details, and we’ll ensure that this is addressed as quickly as possible. Thank you for your patience, and we’re committed to making this right for you!

Response from Fragrance LordNov 4, 2024

Thank you for reaching out, Samuel, and we apologize for the mix-up with your order. We're here to help resolve this promptly! Please contact us at **[email protected]** or reply to your order confirmation email, and our team will assist in arranging an exchange for the correct fragrance. Thank you for your patience, and we’ll make this right for you!