Harrison C.
Product didn't match ads.
The product fell short of my expectations based on online and TV ads, which showed an image directly transferred onto glass. Instead, what I got looked like a photo printed on paper sandwiched between foam and thin glass. The high-resolution image I uploaded was also compromised, resulting in a dark, low-resolution, grainy photo. Meant as a hospitality gift, I'm actually embarrassed to give this cheap-looking and feeling photo to anyone.
Response from FractureApr 17, 2025
We're so sorry to hear your order turned out like that, Harrison! We certainly don't want you stuck with a gift that isn't up to par; we have a 100% Happiness Guarantee, and would love to get you a new print that looks better, or your money back. Just send our team an email to [email protected] with your order number, and we'll take care of that right away.



