CJ “Movin' I.
Site Fees
Continually charged for site fees even with customers cancellations. 1st Load from representative Sam, this customer has charged back twice which keeps getting taken out of my account. This is over $1700 that I have had to pay for something that didn't move, FR8star kept funds and customer took deposit back. Paying these site fees of at least 20% on each load, and then customer is able to fraudulently request a refund based on not receiving goods. This site does not help to you recover funds and pretty much washes their hands of your loss. 2nd Customer has charged back based on their cancellation which had nothing to do with my abilities to move the freight. Customer cancels day one, Joe knew customer was cancelling and tells my boss that customer is going to cancel, he tries to avoid the cancel and Joe never refunds my boss the site fees, this cost me over $1500. At this time, I still have not been refunded for either charge. I am a single mother and cannot afford to take these financial hits. This site absolutely does NOTHING to help. They up their site fees and will not assist with getting a refunds or site fees back. My boss has continually asked for help from Russ, Sam and Joe, to no avail. We are customers also!