FR8StarReviews of fr8star.com

This company is sleazy and dishonest. They sell a load board to carriers where they charge 20% on top of fees on most loads and charge $49-129/wk for access. They now operate their own brokerage and cherry pick all the good loads off their own board. The customers on the cherry picked loads, who used to see many bids, now only see one bid, and those bids are extremely high(20-30% higher than they would see if the competition could also bid). On top of that, they didn't let any of their carriers know they were doing this so they keep collecting the weekly fees while only allowing the really bad, unprofitable loads to even be seen by their carriers, who are still paying for this service. So they are now lying to their customers and carriers. Fr8star is also know as Sandhills Global, Needahauler, Auction Time, EquipmentFacts, TruckPaper, MachineryTrader and TractorHouse.

We worked with FR8Star as part of a freight brokerage business for over six years, building our business around the platform and trusting them with thousands of shipments. During that time, we remained loyal customers and paid a $10,000 reinstatement fee after our account was reinstated. Unfortunately, our experience following that reinstatement was very disappointing. Based on the explanation provided to us, our company’s account was permanently deactivated after Phil Lyons concluded that one of FR8Star’s emails had been accessed from a Ukrainian IP address. During our communications, we understood that FR8Star could not determine who actually accessed the email, only that it had been opened from that IP address. We immediately explained that our business has been operating from Warsaw, Poland for years. We offered bank statements, phone records, email history, and any other documentation that could help verify our location. We also informed FR8Star that we had been reporting missing FR8Star emails for months, leading us to believe there may have been a technical issue rather than an intentional policy violation. In our experience, the information and documentation we provided did not result in any further investigation or technical review, and we were informed that the decision was final. After more than six years on the platform, over 1,900 completed loads, and paying a $10,000 reinstatement fee to continue doing business, we had hoped for a more thorough review of the circumstances before such a significant decision was made. The permanent deactivation of our account had a severe impact on our business, reducing our revenue by approximately 80%. Losing access to the platform meant losing not only approximately 80% of our business revenue, but also the reputation and trust we had spent more than six years building on FR8Star through consistent performance and positive customer reviews. We understand that every company has the right to enforce its policies. At the same time, we believe long-term customers deserve a meaningful opportunity to present evidence and have unusual situations fully reviewed before a permanent decision is reached. Based on our experience, we cannot recommend FR8Star.

They are scammers, they scam their customers they scam carriers and they scam insurance companies.

If i could leave a zero rating i would, hired FR8STAR to move a cement silo and they told me they could, sent truck to get it and trucker said to tall, had to pay an additional $208.00 for dry run. Truck driver said has to be towed, Hugo the sales rep whom i was dealing with said he could get it done, just needed a few extra days, got back to me and said it would cost approx. $2700.00 more on top of the ORIGINAL 2800.00 for the first bid, to tow it. i told him i would find someone else and to refund my money they said they would not give back my money , this is why i am writing this review to WARN everybody do not trust or use FR8STR as they are dishonest bunch of thieves.

This brokerage subbed this load to another brokerage which gave the load to to a dishonest trucking company that took advantage of everything they could to get more money than was negotiated for this load. I do not recommend using these people ever!

I needed a shipping container moved from one location to another. Since the locations were both very remote, I punched in the closest cities that their online order form would allow me to punch in, but I let them know immediately that I would have to give them exact coordinates because there is no street address. I was then given a price, which I agreed to. I then emailed the exact coordinates to the rep, 4 weeks prior to delivery. Less than 24 hours before delivery, the rep told me it was more miles than he realized, so he was going to charge me extra. LESS. THAN. 24. HOURS. He literally had my coordinates the whole time, so why hadn't he looked them up 4 weeks ago? I reached out to two managers because obviously I was just dealing with a bad employee. But no, it turns out it's a bad company. One manager didn’t answer me at all. The second refused to admit his employee had made a mistake, and then refused to escalate my complaint when I requested to speak his superior. Do not work with these people. Fr8Star.com was my original point of contact, and they passed my order on to Fr8Specialist LLC. They make it very confusing to know who you are really dealing with, but do NOT work with either company. Just do what I should have done in the first place: Google “local transportation companies near me” and search within a 2 hour radius. You’ll save yourself hundreds of dollars by cutting out the incompetent, greedy, middle man.

Called them left a deposit based on a promise of a shipper provided within 24 hours. Clearly did not happen, called multiple times with no answer or returned phone call. It’s now 5days later and still no response, sadly it appears to be scam business. Apparently the deposit is all they wanted then they just disappeared, had to report my card lost and get issued a new one to avoid them having my card info. Do not waste your time with them.

Useless money grubbing company. Both FR8STAR and the broker that FR8STAR referred the shipping job to took too much of my money. The actual trucking company got only 60% of my money. Joe at FR8STAR did nothing but harass me saying he had truckers ready to take my load. He took a big chunk of my money and CHARGED ME an additional 3% processing fee without telling me by using PayPal credit card processing. Then, the Brock agent would not even start looking for a trucker until my check to Brock had cleared. This FR8STAR system sucks and robs the trucking company of money that should pay the driver. Next time, I'll use UShip and know how much UShip is taking and how much the trucker is getting.