FpinsolesReviews of fpinsoles.com

Shoes held up one week, rubber got delaminated and material got a hole in it without any provocation or fysical contact. Cheap China shoes. Trying to get a refund but got talked in to getting a value code. Havent got enything at all. Order #281020 (February 26, 2026) So far this smells like a scam.

VERIFIED FINAL UPDATE: Trustpilot has officially investigated and reinstated this review after the merchant’s repeated attempts to have it removed by reporting it as "false." I provided all evidence (Order #281883 and bank statements) to the Trustpilot Team, who confirmed the authenticity of my experience. Their attempt to silence me and their use of personal insults only confirm their lack of professionalism. ​THE FACTS: ​Unauthorized Modification: The merchant modified my original order from 2 pairs to 1 pair without my consent. ​Poor Service: I was ignored for weeks, provided with invalid tracking, and only contacted after this review was published. ​Defamatory Behavior: Accusing a customer of "attempting to steal" for using legitimate banking protection (Revolut) after being ignored is disgraceful. ​Official Proof: The delivery of only 1 pair and the partial refund prove that my claims were 100% accurate. ​I strongly advise caution when buying from this company. I placed an order on March 27th (Order #281883), and instead of professional service, I received unauthorized changes, shipping delays, and public insults. The merchant's attempt to shift blame to "other companies" or "distributors" is irrelevant as the contract was with them. Trustpilot has verified my case and rejected their censorship attempts. Matter closed. NOTE TO THE MERCHANT: "Stop abusing the Trustpilot reporting tool to hide legitimate 1-star reviews. Your repeated attempts to have this verified review removed are a clear violation of the platform's community guidelines. If these unfair practices continue, I will formally report your business for 'Reporting Abuse' and request a permanent investigation into your profile for review manipulation. Focus on improving your service instead of trying to silence your customers."

MORE LIES: This company is amazing, if you buy anything from them, do it at your own risk. The original purchase amount of $105 has NEVER been refunded, period. Not sure if they paid the tariff, as I never paid that or received the goods. I have started the complaint process with the Florida Attorney General and the FTC. Payment was made to their California address, not Canada. Not sure why they continue to lie? All over $105, could have been resolved months ago, just refund the original purchase price, PERIOD. STOP making false claims!! FIVE MONTHS! Still no refund, they have made every excuse not to refund my $105 for a product I NEVER received. At this point, they are BLACKMAILING me to take this review down, and then they will possibly issue a refund. BUYER BEWARE. Update part two: My last update. I have the email to prove the level of communication. Not sure how for two months they responded, asked for details, asked to pay the tariff, asked to take this review down, know my order number, know that I asked for a code to be applied, etc. But now I didn't purchase from them? Update: The response from this company is simply amazingly awful and shows their lack of customer service! I ordered the product from fpfootwear.com. There was zero mention of additional shipping or tariffs at the time of shipping! The only notice I received was from UPS directly. So of course I was not going to pay a 40% tariff and refused the shipment. Now they are telling me that if I delete this review, they will refund. Now lying about where I purchased from? Hard to believe there are businesses that treat customers in this manner! This review is about customer service, not the product. My experience has been extremely disappointing from start to finish. Shortly after placing my order, I realized I had forgotten to apply a Black Friday discount code. I contacted customer service immediately—well before the order shipped—but they refused to apply the code or offer any accommodation. The far bigger issue is that I was never informed—on the website or during checkout—that a substantial import tariff would be added to my order. This is critical information and should be clearly disclosed prior to purchase. I only learned about the tariff when UPS attempted delivery. Because of this undisclosed fee, I refused the shipment and never took possession of the items. Despite that, the company is now refusing to cooperate with UPS to accept the return and is withholding my refund unless I first pay the tariff on merchandise I never received. This situation could be resolved easily, but the company’s unwillingness to communicate transparently or work toward a fair solution has been unacceptable. I strongly urge the company to review this case and address these customer service practices.

Seen all the ads, thought I'd give this a try. Signed up, used the concierge service. Took my payment, asked for no picture. Messaged them. Was told someone would contact me for the pictures. Never did. Sent me two different insoles. Used the kingfoam model. After 9 hours of wearing them, top layer came off. Used the gamechagers. Was given no instructions on how to mold them. Messaged customer service, back and forth with them. Seemed like every time was someone different and did not read the previous sent messages. Was told they couldn't read the previous messages. There answer was, they sent me another set of gamechangers without asking me and basically washed their hands of the whole ordeal. I do not recommend this company at all. The whole process seemed like a money grab. Customer Service seemed very weak and did not try and resolve the issue or correct the mistakes.

I purchased shoes got the email of confirmation and shipment it’s been almost two weeks and no tracking number I reached out to customer service got 1 response and nothing else I have emailed them 3 times and no response horrible customer service!!!!

I purchased an item but was very dissatisfied due to the uneven and uncomfortable feel of the product. I requested a return and refund, and customer service asked me to ship the item back with a tracking number, which I did. They later sent me a photo confirming the return was processed. However, no refund ever appeared in my bank account. I contacted them again, and they told me they needed a few more days to investigate. Since then, they have completely stopped responding to my emails. Extremely disappointed with this experience—shop at your own risk.

I ordered insoles back in march, I sent them multiple emails asking where my order is. I received an email a month later stating they made a mistake on their end and never even sent them. I replied back to send them and they still haven't replied back. Now I'm STILL waiting on just a reply to me email. Keep in mind, they still have my money.

The company is NOT to be trusted. They say they ship from an international warehouse, and four weeks later I have not received the package, nor a delivery estimate. They say they can’t refund because the package is on its way. Absolute bull.