John
I am a recent purchaser
I am a recent purchaser, and I am sorry to tell you that I can't give Neo more than 1 star. Here's an outline of my experience: 1) I've reported defects, but they have not been resolved. For example, the ruler functions don't work properly, and they are critical. 2) There is no written documentation on the product - to learn it you use 'master classes'. An experienced user will help you learn the software during Google Meet session. These are limited to 1 hour and require scheduling your time and their time, limiting your progress. The person assigned to me disappeared - stopped showing up on line. 3) The tool set is NOT intuitive. I was able to learn to design a kitchen, but I'm retired and have time to practice. 4) After several master classes, I don't know how every thing works, again due to the fact there is no documentation or tutorial. 5) The use of YouTube for training is awful. Some of the vids are for a prior version. 6) Now I have to do another design, but I'm concerned about investing time again because of the bugs I reported. I could go on, but you get the idea - it's not easy to learn, and there are serious bugs with the tools. 7) Neo sent me a welcome email and it stated they had tech support 24x7, but when I tried to reach TS via their Chat tool, they were all off line - so no tech support. So, I can't recommend this to anyone. 8) They offer 2 weeks of free time before they bill you, but with all of the issues, you can't actually learn this in 2 weeks.



