Foyr NeoReviews of foyr.com

I love using Foyr; I am not a designer, so learning to design was a terrifying task when I took the challenge of preparing our layout for the home we are building. Lauren, the product expert who taught me, was helpful and kind; she made me feel like she cared. She allows you to reach out and will help whenever you need it; I found this helpful because I'm not too fond of re-explaining things to other people, whereas I usually want to stick with the person who was already helping, I find this makes it a straightforward process for me. She made a video of the session we had, which made it easy for me to refer back to and follow if I forgot how to do something. I found this EXTREMELY beneficial because I could go back to see what was done on our demo. Great job, Lauren, but most of all, thank you for giving me the confidence to create my ideas with Foyr! She helped me so much that I now want to start booking more to learn more just because I think she is an excellent teacher. Foyr, you are lucky to have such a fantastic employee who genuinely cares about your customer's experience. She makes it enjoyable and makes you want to come back and learn more. 5- stars Foyr!

Lauren is such a pleasure and huge asset to have on your team. She taught me so much during my 2 sessions. I'm so excited to design things now! Lauren not only taught me, she went above and beyond by going back into my design after our session to play and fix what we were working on that wasn't finished within our time frame.

Ishaq was SO helpful and knowledgable! Very friendly. My favorite customer support person so far!!! I will totally request him again. He was WONDERFUL!!

I am building my own residence with a builder and I am not a design professional. Still, Neo Foyr has been really useful to help me visualise my project, experiment with various textures and colours. There's a small learning curve but it is definitely worth it if you are builduing your forever home. For a non-professional, I find the subscription fee rather expensive to maintain and I had to cease my subscription when my build is almost complete. Perhaps, there is a way for the company to cater for people like us.

I really love the Foyr Neo product, the renders are great. I have found the cstomer service team very helpful and always try to help wherever possible. Overall a great experience, thank you.

poor mobile solution, terrible customer service

Foyr is an amazing software and so easy to use. The render actually shows the pics as vivid as a real picture. Easy enough to provide you with a visual of the render, being able to create shelves, counters and much more. Thank you Foyr for such an amazing product...

Shahada is the worst. Her response time in between messages is around 15 minutes, then she randomly comes back and apologizes, then does the exact same thing again. It's been several days and I'm still waiting on my question to be answered. She only answered one part of my question, then closed out the conversation where I'm unable to leave a review on her poor service. Shahada was no help at all, and I made sure to tell her that during our chat messages. I'm disappointed in the level of service. She's very nonchalant, not helpful, doesn't know anything about Foyr, doesn't follow up, and just downright doesn't offer a great customer service experience. Since I couldn't leave a review on her in the chat, I'm forced to leave it here on Trust Pilot. I also noticed that ALL of my render credits are gone. When I reached renewal, it renewed ONLY with the credits for the new month, but not my previous credits. Shahada couldn't tell me why that happened, and said someone will get back in contact me to explain why -- that never happened.