Preeyam P.
item did not work; delayed refund
Our company purchased a VacTrap XL. Prior to purchase we consulted with a rep for pricing and part numbers. The item arrived poor quality and setup incorrectly. We were able to switch the tubes over to a correct orientation, however the item still did not work. Prior to connection, the vacuum suction was very strong, but after connection to a 4L or a 1L tube, the suction was dead. the tubing collapses on itself. We relayed all our troubleshooting to our rep. She was able to escalate our claim to the right person. I have been following up now for 2 weeks now trying to get our refund processed however it has not happened yet.
Response from Foxx Life SciencesAug 16, 2021
Preeyam, Thank you for your review its customers like you who encourage us to be better. Please call the main line (603) 890-3699 and ask for Amber and I will be happy to assist you with a replacement/return. We will be happy to make this right. Thank you, Amber - customer service rep




