Lucy P.
Excellent Execution - Just in time for the Holidays
FME has done a great job getting my product line up and running on Amazon. They jumped in and immersed themselves in my product line to create listings and content that was in line with my brand vision. My account manager is extremely knowledgeable about everything Amazon related and the complexities of navigating the Amazon world. She in 100% on top or all account issues. I have no issues with her or the overall performance of FME. They accomplished what we agreed to. The biggest downside to working with FME is the hourly fee structure. I am not a big fan of the pay as you go model where all services are billed at the same rate. My project ran over budget and although I understand how the time was billed, in my mind it was still one project that ran significantly over budget. Even when I thought the project was complete I was still getting billed for odds and ends. Another peeve is that most staff time is billed at the same rate which is a bit difficult for me to wrap my head around. I would much prefer a flat rate, where it is not open ended and I can budget exactly what is needed to complete a project from cradle to grave for everything including account management to administrative tasks. I am still trying to decide if my business can accommodate this type of billing going forward or if I will have to move on to a different solution provider with a more traditional model.