Joseph P.
$399 for ONE 5 ML VIAL!! All other TRT company $95 for one 10ml vial!!
Same as the other one star review!! BEWARE! I am a disabled veteran who was talked into the 10.5 week program and paid $400 plus $140 blood draw to recieve ONE 5ml vial!! ALL other TRT websites send a 10ml vial monthly. He definatley thought I wouldn't know I was being ripped off. Ripping off veterans(which he knew) he clearly thought I was an idiot and wouldn't research ALL other TRT websites are $90-$125 a 10ml vial, let alone a small 5ml vial for QUADRUPLE THE PRICE! He made the dosage .25 twice a week so he wouldn't get in trouble with medical watchdog reporting. GREEDY. Military times news and every other place I can find will know if I don't hear from them and get ny money back or right amount! PISSED!
Response from FountainNov 10, 2022
Hey - this is the Fountain team, and we'd like to clear up a few things here. Before we get to that, though, we want to point out that we always appreciate feedback from members, whether it’s positive or negative, as long as it’s constructive. We know there are many ways we can improve, and we're working on that every day. With that said we want to point out a few things that are inaccurate here. First, in regards to our pricing, this is actually an area that's extremely straightforward with Fountain and something that sets us apart from the competition (in an industry that's notorious for hidden fees, upsells, and "fine print.") At Fountain, we only offer all-inclusive pricing. That's means $199 a month covers 100% of everything you need: doctors visits, labs, medication, shipping, texting support...everything is included for one monthly fee that never changes. (Even if your medication dose changes.) This is a key point: even if a member's dose increases and it costs us more money, the member pays the same amount. That means we eat the cost of higher medication fees. Why? Because we think the most important factor is the health and happiness of our members and we would never want money to get in the way of someone getting the correct, personalized treatment plan for them. That's why the truth is that profit has no bearing on what our members are prescribed or what treatment plans they are offered. (Some members choose to pay $399 every 10 weeks instead of monthly which gives them a discount, but everything stated above applies to them as well.) With all of that said, we know there are other options for TRT and the reality is that different options will be right for different people. For instance, there are other TRT clinics that may have lower prices than Fountain. This isn't a secret, it's just a demonstration of the different calibers of service you can get. With Fountain, we're building the premium option. We're not trying to be the cheapest, we want to offer the highest level of service, care, and offer a more specialized experience for men who want the best. We believe that with something as important as your hormone health, you should choose the best option...not necessarily the cheapest one. That's why we offer 24/7 direct texting access, so our members can always reach us right from their phone. That's why we offer concierge at-home lab collection (we're one of the only TRT memberships to offer this, and we believe the *only* one to offer it at no extra cost to our members). And that's why we're investing all of our revenue back into improving the experience for Fountain members. In our opinion, we're the only online TRT membership striving to truly offer the best possible experience to members in these ways. Hope you have a great day.