FountainFountain is personalized healthcare made around you. We offer prescription treatments across hormone health, TRT, HRT, hair, skin, sexual health, and more, with care tailored to your individual needs.From getting started to managing your treatment, Fountain makes accessing personalized care simple and convenient. Qualified patients can receive their treatments delivered directly to their door, with support along the way.
Fountain (fountain.net) has 388 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Sylvia A.
Absolutely pathetic, unprofessional company with the slowest service and rude provider. I have been waiting no only for initial call for weeks I have never received my hormones. It’s simply a scam who will take you money right away and you will never receive anything. It’s basically a fraud do not conduct business with them.
Divine Timing T.
Signed up online, they use labcorp to do there bloodwork testing showed up to location and they are completely closed. Do your research before booking. Disappointed to say the least
brady T.
I woke up at 615am for my 630am am my time (pacific) for my video appointment and was told "I" had to reschedule as there was not going to be enough time for "my" visit as the person before me "was 20 min late to their visit so their wasnt going to enough time for my visit". So instead of telling the person who was late to reschedule, they instead told the person who was on time (me) to reschedule. Definitely cant make the person who late reschedule. Glad there was enough time for the person who was late. You know because that makes complete sense.
Ben Y.
Low quality cypionate Gross advertising
Ken
This is one of the most poorly run “online providers” I have ever dealt with. They clearly have spent a good amount of money on interface and didn’t leave much for customer support. Everything was going smoothly. I had my lab appointment booked. But then I realized I had donated blood 48 hours before my blood draw was scheduled and I figured I should check to see if that was an issue. Well I gave it a very good effort and spent over an hour and the end result was me cancelling my membership with Fountain and getting a refund. First off the location of this labcorp was in a Walgreens in a pretty awful part of town. I didn’t imagine I would be going to a Walgreens to get this done. I called Walgreens and they connected me to labcorp who never answered the phone. I spent over 40 mins on hold with no ability to leave a message. I called Walgreens back and they wouldn’t help me because it was a “separate company” they gave me a phone number to call that was disconnected. I texted the number at Fountain to ask them what to do and they responded “sorry we don’t control labcorp” excellent customer service Fountain Team. BRAVO!! after continuing to try and get my question answered from the “texting line” I tried to find a phone number online. There is none. It’s always so glaringly obvious how poorly a company is run when they do anything they can to stop you from calling them. There was a number on my invoice from Fountain and I bet you can guess….. “this number has been disconnected” at this point there were far too many red flags and I told them I was done. They just immediately refunded me which was the only good part of this experience. They then gave me the number to the person “in charge” Doron. I politely gave him my feed back and tried to keep my business but it was far too late. You don’t treat your customers like that. Make it impossible for them to get a hold of you and then once the relationship has been ruined. Then you give me a number and try to repair the situation. Way too little, too late. So happy I figured this out early rather than dumping money down the drain with this joke of a company.
NoneOfYour B.
How has this place been given 5 star reviews?!. It’s a joke. In the 3 months I have been with them, they have “forgotten” to send my prescription TWICE! What is going on. They don’t mind charging you (and it’s EXPENSIVE—$299 a month for 12 months is $3600 a year!! That’s outrageous for some progesterone capsules and a cream. They are so utterly disorganized. Plus the prescriber didn’t even know the 1/2 life of the topical estrogen cream necessitates twice a day dosing (facepalm). This is overpriced garbage.
Joel
Went through their whole online deal for them not to be able to send me anything because they don’t comply with MN- what a waste of time-
Will M.
Tried to sign up. Their scheduling was "conveniently down" when I was checking on availability to go test. Once I paid $35, it was suddenly fixed. They asked via text when was I available. I asked about the next day. They responded that the soonest was at the end of the month. I responded to ask if there was any option for sooner, figuring that I might be shunted to another location. If not, what was the refund procedure? The rude response I got said that since I didn't want to proceed, they would refund in a week. I can see now why their customer service ratings are so low. Not recommended.
