FoundersCardReviews of founderscard.com

Response from FoundersCardMar 19, 2026

Thank you for sharing your feedback. We’re glad to hear that Patrick was able to assist you, and we’re sorry that the funds haven’t appeared in your account yet. To clarify, we received your refund request on March 12 and processed it immediately. Refunds typically take 3–5 business days to appear, depending on your bank’s processing timeline, which is unfortunately outside of our control. While the funds are no longer with us, we’re always here to assist by providing the receipt and refund reference number, which has already been shared with you. You can provide this to your card provider to help locate the funds more quickly. If there's anything else we can assist you, do not hesitate to let us know!

Response from FoundersCardMar 19, 2026

Thank you for sharing your feedback, Susan. We’re sorry to hear that your experience didn’t meet your expectations. From what we can see, you initially started on a trial and later upgraded to Elite, which provides access to our full range of benefits. Following your upgrade, several benefits you selected — including Hilton and IHG status — were successfully processed and applied without any additional requirements. When you reached out about flights, our Concierge team provided the best available options based on your request. While we secure preferred pricing and added value through our partner network, we don't have control over all airlines, and non-partner carriers may offer lower fares depending on route and timing. We'd be happy to take another look at your preferences and help identify benefits you may find more valuable. Feel free to reach out to our team at any time!

Response from FoundersCardMar 18, 2026

Happy we could take care of this for you so smoothly! Thanks for sharing!

Response from FoundersCardMar 18, 2026

Thank you for your feedback, Michael. We’re sorry to hear that you didn’t find anything useful. It looks like you were on a complimentary membership, and it seems you may not have had a chance to explore it yet, which could be why some benefits were missed. During this period, there are hundreds of benefits available—from travel and business services to lifestyle perks. We also tried reaching out to discuss your experience but weren’t able to connect. If you’d like, we’d be happy to go over your benefits with you and highlight offers that could be useful.

Response from FoundersCardMar 18, 2026

Thanks so much for your feedback! We’re glad our team could make things clear and helpful for you. Don’t hesitate to reach out anytime—we’re always happy to help.

Response from FoundersCardMar 14, 2026

Thank you for sharing your feedback. We're sorry to hear that the overall experience did not meet your expectations, although we truly appreciate your kind words about our customer service team. From what we can see, you were on a trial membership, and your last activity was in February 2025, with only a few benefits had been explored, which may not have provided the full opportunity to experience everything that’s available. When you reached out to request cancellation, we completely understood and processed it promptly, so there would be no charges. We’re grateful that you took the time to share your experience. Feedback like yours helps us better understand how we can improve both our service and the overall experience for our members.

Response from FoundersCardMar 12, 2026

So glad we could help make your BNP Paribas Tennis Tournament experience unforgettable! Thanks for the kind words and for sharing your experience!

Response from FoundersCardMar 11, 2026

Thanks for the great feedback, Vincent! We’re so glad to hear the Concierge has been your go-to for travel perks and dining. Here’s to many more smooth trips and amazing experiences ahead!