FoundersCardReviews of founderscard.com

Response from FoundersCardOct 23, 2026

Hi Kunde, Thank you for taking the time to share your feedback. We’re sorry to hear FoundersCard didn’t deliver the value you expected, and we understand how frustrating an unexpected charge can be. Membership includes access to more than 500 partners across travel, lifestyle, and business services, and we know the value depends on how well those benefits fit each member’s needs. If they haven’t been a good match for you, we’d welcome the chance to talk it through and point you to the benefits that matter most to you. We’d also like to look into the charge and you account personally. We reached out recently to ask for your details but haven’t heard back yet. Please contact our Member Services team at [email protected] or 212-343-9800 or 800-963-1988 and mention this review so we can give it priority.

Response from FoundersCardOct 1, 2026

Thank you for sharing your feedback, Clark. We’re sorry the options you explored didn’t offer the savings you expected. Our benefits are designed to give Members access to preferred rates, discounts, and added privileges. To understand the pricing differences you experienced, we’d like to review the specific offers alongside the rates you found, including any differences in fees, inclusions, and booking terms. Our team reached out to learn more so we could investigate further. We’d still appreciate the opportunity to review those examples with you. Please reply to our email with the details, and our team will be happy to help.

Response from FoundersCardSep 22, 2026

Hi Christian. Thank you for reaching out, and we’re sorry for the frustration this has caused. Your Membership began with a 12-month complimentary period and was set to renew automatically unless canceled. We also sent a renewal reminder in advance. When you contacted us about the renewal, we canceled your Membership and processed a full refund. We’ve since reviewed your account closely, and our records show one FoundersCard charge, which has been refunded in full, with no additional charges on our end. Refunds can take a few business days to fully settle, and during that time the original charge and incoming refund can sometimes appear separately, which may look like a second charge. That’s why we recommended confirming directly with your bank how the refund is being reflected. We take billing concerns seriously and want to make sure this is fully resolved. If your bank confirms a separate, completed FoundersCard charge beyond the one we refunded, please send the documentation to [email protected] and we’ll investigate it right away.

Response from FoundersCardSep 21, 2026

Thank you for sharing your feedback. We’re sorry to hear the complimentary membership didn’t meet your expectations. We do want to clarify that the complimentary membership provides access to hundreds of benefits across a variety of categories without the need to upgrade. Some premium benefits, however, do require an upgrade or additional cost to enjoy. We’ve tried reaching out and would love the opportunity to help you discover the options that may be most useful to you during your complimentary period.

Response from FoundersCardSep 17, 2026

Thank you for your feedback, Rita. We’re sorry to hear you weren’t able to use the membership as expected. We reached out to better understand what you were trying to access and whether you ran into any issues along the way. We’re happy to take a closer look and see how we can help. Our Member Services team is available 24/7, and you’re welcome to reply to our email anytime.

Response from FoundersCardSep 15, 2026

We’re sorry to hear this experience left you feeling this way, and we appreciate the opportunity to speak with you by phone and review the charges together. After reviewing your account, we confirmed that the only FoundersCard charges were the $99 rejoin offer and $299 Elite upgrade, both of which have already been refunded. We were unable to find any $699 FoundersCard charge associated with your account. If you do see a $699 transaction with FoundersCard in the description, please send a screenshot or the transaction details to [email protected], and we’ll be happy to investigate further. Thanks again for taking the time to speak with us.

Response from FoundersCardSep 17, 2026

Thank you for your feedback, Thomas. We’re sorry to hear that your experience with FoundersCard didn’t meet your expectations. We saw that you were a previous member and recently rejoined. We also reached out to better understand what you were hoping to get from the membership this time and how we could have better supported you. You currently have access to a wide range of benefits across our portfolio, and we hope you’ll find some that are useful to you. We’d love the opportunity to help you get the most out of your remaining membership. Our Member Services team is available 24/7, so please feel free to reply to our email or reach out to us anytime.

Response from FoundersCardSep 8, 2026

Thank you for taking the time to share your feedback, Gary. We’re sorry to hear that the membership hasn’t felt as valuable for your particular needs. We have many members in the UK who find strong value across our travel, business, lifestyle, and member-only benefits, but we also recognise that the value of membership can vary depending on an individual’s needs, travel patterns, and the benefits most relevant to them. Your feedback around areas such as fitness and airline partnerships is helpful, and we’ll be sharing it with our Partnerships team. We’re continuously expanding our partnerships and benefits in the UK, and feedback from members helps us understand what additional offerings may be meaningful to our members. We’re glad the concept resonates with you, and we appreciate you sharing your perspective with us.