I’m in Australia and my experience with ordering a dress for my son’s wedding was absolutely fantastic. Justin and the team at Fostani contacted me as soon as the order was placed and kept me informed throughout the whole process. They have gone above and beyond what I expected in order to rectify a situation and their customer service is out of this world. I’m extremely impressed with their level of support and they have secured a customer for life. Thank you Justin you’re amazing!!
MY
Maram Y.
Amazinggggg
Amazinggggg!
fostani deserve 10/10 review!
they seriously care about the clients and not just the money.
they didn’t take my money until they made sure they’d told me that the dress i want wouldn’t be available at the date i want
most webs would just take the money and give you the no return policy.
they are super fast to reply and showed me so many alternative dresses that will arrive in time for the event.
i ended up with a better dress than before with a price better than expected
AN
Anita
Great service
Great service, dress arrived on time and looked better than in the photos. Will definitely purchase again.
NO
Nour
Very helpful and kind customer service…
Very helpful and kind customer service and dress quality excellent
HA
Haneen •.
Great customer care
Great customer care
DD
Daloune D.
I ordered a dress from this company and…
I ordered a dress from this company and after processing my order I received an email From them asking me to change the size that I ordered because they no longer have it. I picked a different size from the same dress which happen to be to small for me.
I reached out to them in regards to that and they refused to issue me a refund, instead they gave me a store credit. I was not pleased with it but I went ahead and chose a different type of dress and that designer cut their dresses smaller which I didn’t know. When I received the dress I immediately contacted them and spoke to Justin who informed me that I can’t exchange to a bigger size because I’ve made this purchase using a gift card ( which is the store credit they issued me).
They have no compassion, if someone values their hard working dollars please order your dresses somewhere else.
Response from FostaniAug 18, 2022
Good afternoon,
Thank you for taking the time to leave a review. You are correct, we, like almost every other dress retailer do not offer a refund. We do accept returns for store credit. We include our return policy in full on each product page for every dress we sell, we also include a link to our return policy at the bottom of each page at our website, additionally, we have each customer manually check a box that states that they have read and understand the terms and conditions before they can even purchase anything from us, because we want to make sure each customer is making an informed purchase.
You are also correct that that each designer has different sizing methods, that is why we include the measurements directly from each designer on every product page, to make sure that every customer is confident they are ordering the best size for their measurements.
The designers do not accept returns for any reason, so we do accept them from our end even though the return can not be sold as new again. While we are happy to accept returns for our customers, there does have to be a limit in order for us to stay in business and be able to serve our future customers.
We are very up front about our return policy, and our policy is standard for our industry.
We do apologize your weren’t happy with the two different dresses you personally chose and we delivered on time.
Let us know if there is anything we can do to help.
GK
Grace K.
Wonderful amazing service
Wonderful, kind, and very helpful. I was looking for a very specific dress to wear as mother of the bride; color and size. I could not find it anywhere. When I reached out I was greeted by Jocelyn who graciously took the time to help me. She sent me several other options in line with what I was looking for, many wonderful options but I still had my heart set on this specific dress. In the end I decide to purchase the dress one size off with the hope it would fit and if it doesn’t I will return and purchase one of the other beautiful dress. The most helpful and kind sale person who went out of her way on several occasions to ensure that I was able to get a dress
CN
Clearcoat N.
Absolutely amazing company
Absolutely amazing company , they went above and beyond with the customer service . My dress arrived from the U.S to the U.K within 4 days , it is the most beautiful dress I have ever seen . Would highly recommend them . 5 stars from me .
