FosiaudioReviews of fosiaudio.com

Disappointing product and extremely frustrating customer service I purchased a Fosi Audio ZP3 from Amazon on 12 May. Unfortunately, the unit developed a fault within 2 months of purchase. I contacted Fosi Audio customer support and was offered a replacement, which I accepted in good faith. Unfortunately, the replacement I received appeared to have been previously handled or used, with fingerprints and marks on the unit, and, most importantly, it was missing the power cable required to use it. I contacted Fosi again to explain the problem and requested a full refund. Instead of providing the refund, I was repeatedly offered another replacement. I made it very clear on multiple occasions that I no longer wanted another replacement and simply wanted my money back. There was also confusion during the correspondence regarding the age of the original purchase and Fosi’s 30-day return policy. While their standard return policy is 30 days, my issue was with a faulty product and a subsequent faulty/incomplete replacement, rather than simply changing my mind about the purchase. After a considerable amount of back-and-forth, I eventually went back to Amazon, who resolved the matter by issuing me a full refund. I appreciate that Fosi did acknowledge that the replacement I received was unacceptable and offered to send another unit, but after the experience I had, I had lost confidence in the product and the process and did not want another replacement. My review is based on my personal experience: the original product failed within a few months, the replacement was incomplete and appeared used, and obtaining the refund I wanted required considerably more communication than I believe should have been necessary. The product itself may work perfectly for other customers, but based on my experience, I cannot recommend Fosi Audio’s after-sales support.

Marque qui vise comme toutes les marques low price à vous offrir de la qualité à un prix mini mais toujours hélas avec des manquements plus ou moins regrettables. la performance est au rendez vous mais attendez vous à des disconvenues pour des avantages périphériques. avec un ampli class d , tout d'abord il faut bien choisir le transistor utilisé et prendre le haut de gamme pour s'assurer de ne pas avoir de bruit de fond (hum) et un claquement lors de l'allumage. si les amplis de marques plus prestigieuses offrent des performances similaires à des prix plus élevés elles offrent aussi un conception plus soignée et sécurisé pour vous garantir une expérience optimale à l'utilisation. du moins, Fosiaudio demeure un bon choix si vous optez pour le haut de gamme en comparaison avec les marques prestigieuses. Bien entendu, le prestige ça se paie et si utiliser du Fosiaudio présente un avantage certain pour le portefeuille, il n'est est rien pour ce qui est d'avoir fait l'acquisition d'un matériel de marque. Dayton par contre fait du matériel plus cher mais ne tombe pas dans le travers de proposer du matériel pouvant décevoir à l'utilisation ... le détail qui gâche la fête.

He comprado el reproductor de CD Fosi Audio Merak y, respecto al producto, debo decir que estoy muy satisfecho. Funciona perfectamente, está bien construido, incluye un mando a distancia muy completo y, conectado por salida óptica a mi DAC Luxsin X8, ofrece un sonido excelente. Sin embargo, la experiencia de compra, transporte y atención al cliente ha sido muy negativa. La empresa de reparto iMile indicó que no había podido entregar el paquete porque el destinatario estaba ausente, cuando permanecí en casa durante toda la mañana y parte de la tarde. Nadie llamó al timbre ni contactó conmigo por teléfono. Ante esta incidencia, intenté contactar con iMile y comuniqué también el problema a Fosi Audio. Finalmente, el paquete fue entregado días después. Al preguntar al mensajero por el supuesto intento de entrega anterior, afirmó que él no había sido y se desentendió completamente de lo sucedido. Lo más sorprendente es que, después de haber recibido ya el producto, Fosi Audio me envió un correo afirmando que el paquete estaba pendiente de recogida, pidiéndome que contactara urgentemente con iMile y advirtiéndome de que podría ser devuelto al remitente. Esta respuesta llegó tarde, era completamente incorrecta y demostraba que ni siquiera habían comprobado el estado real del envío antes de contestarme. En resumen: el Fosi Audio Merak es un producto excelente y estoy muy contento con su funcionamiento, pero la gestión del envío y la atención recibida por parte de Fosi Audio han sido muy deficientes. Un buen producto merece un servicio de atención al cliente y una empresa de transporte a la misma altura.Lo siento, no repetiré con Fosi audio.Una y no más, Santo Tomás.

I wasn’t familiar with FOSI when I decided to move away from my old sound setup and build a new one. While searching for equipment, I came across the Audio Box X4 preamp. It caught my attention because it is tube-based, and when it arrived, was able to confirm the product’s quality. I found the sound to be incredible, and really appreciate the ability to swap the tubes. I would also like to highlight FOSI’s excellent post-sale customer support.

Had an issue with my kinda new Fosi i5 headphone. The right driver had some distortion to it and reaching out to their support was helpful. First they provided me with instructions to figure out what the issue was and patiently guided me through the process. Ended up sending the faulty headphone back and received a new one and didn’t pay a cent. This is how support should be done.

Couldn't be happier with my experience with Fosi Audio. The ZP3 preamplifier is fantastic, and the support from the team was equally impressive. I reached out with questions about op amp upgrades and received prompt, knowledgeable, and helpful advice. The unit arrived quickly and has performed brilliantly. A sensational experience from start to finish. Highly recommended.

I bought a Fosi product that had a known issue. I asked them to send the kit to fix it and they wanted 50$ - Terrible company and product avoid.

I own the ZD3 and I'm really pleased with the sound quality of this DAC. Thinking of rolling the opamps but I'm not sure yet, the stock ones sound really good. It's a very good DAC for its price. Recently I got the P3 but the tubes weren't matched and the stereo field was uneven. I contacted the customer support at Fosi Audio and they responded within 24 hours. After explaining the problem they send new tubes without any trouble. The tubes only took one week to arrive. This unit sounds good, the tone controls could be better but for this price you can't really complain. I'm going to roll the tubes with better ones and then it will sound even better. Fosi Audio isn't high end audio but to me, as an audio engineer, it comes close and it sounds really good for its price. Customer support was excellent. I'd recommend Fosi Audio to anyone who doesn't want to break the bank for getting good sound and some of the Fosi Audio gear sounds even a bit better when you make little upgrades like replacing tubes and or opamps.