Foscam USReviews of foscammall.com

I ordered 2 outdoor cameras from Foscam in November 2024. When they arrived I realized they would not work properly in my situation so I requested an RMA. After a couple of emails I finally received the RMA information and returned the 2 items to a location in California. Even with Proof of Delivery, Foscam continued to delay refunding my purchase less than a 10% restocking charge. I followed up numerous times via email and was promised each time that the refund was "being processed", and that if I didn't receive it within a few days I should write back. I finally gave up communicating with their customer support and disputed the charge with the credit card company. It still took them another 2 months to finally resolve the issue. I cannot comment on the quality of the cameras, but I can tell you the customer support team, especially when it comes to returns and refunds, is very poor. I would never consider purchasing anything else directly from Foscam

The product was poorly packaged, and I only received one camera because the envelope was not sealed or you only shipped me one on a Bogo

You sent US offers to me In Canada. Then completed the purchase. Then informed me that you cannot ship to Canada. Then I lost $15.00 on exchange rate. You tell me to use a Canadian vendor that marks up prices 100pcent over your online prices. I own 9 cameras and a PVR and can't add due to the outrageous Canadian policies. That's why one star.

Do NOT do business with this company! They falsely advertised a product I purchased, then after agreeing to have the product shipped back to them at their cost for a refund, now they wont refund me because the dispute had expired, and according to my bank, nothing I can do! Chinese crooks!

Scammers!! I paid for cloud rec. can not use the option and no reaction from foscam. I’ve sent 2 emails, Foscam is not replying. I Lost my money!

I purchased the Foscam and it had not worked properly from day one. I contacted support for troubleshooting and see what I can do to fix it. Their suggestion was to buy their more improved camera. Why would I buy another one when the one I have don’t work!! Don’t waste your money and buy from a brand who actually cares about the safety of their customers.

Customer service is awful. Representatives have an "I don't care attitude." Apparently this company's management is outside the USA and so escalating an issue is near impossible. If you a buying a camera there are so many better sellers to choose from. Now I have to return my camera and that has already become an additional headache. Don't believe the "hassle free" anything posted on their web site.

I bought a pair of cameras and every time I go to look at them one is offline