Forwardme.comReviews of forwardme.com

I originally left a glowing review for this company based on the first delivery going very well. However the second delivery was an absolute nightmare! Before shipment arrived, I received a phone call from DHL asking for details of an item in my shipment because Forward.me had neglected to provide the information. Then the parcel turned up and DHL requested £60 at the door from me before they would hand over the parcel. I had paid nearly £300 to get this delivered so had assumed that the custom fee was included in the astronomical fee I was paying DHL. Supporting this theory was the fact there was no ‘extra’ charge on my first delivery. Very confusing! Then the day after I received my parcel, I received a phone call from DHL telling me I owed them £60 (that I had paid the previous day!). Luckily I had kept the receipt. When I wrote to James, I had an apology for not making it clear at the checkout that the shipping fee does NOT include custom fee. However he then preceded to tell me what my responsibility is as a customer! Did not appreciate this. If you are thinking of using this service, I would take on board the negative reviews here because when it goes wrong it is very stressful and takes up a lot of your time and money to sort out. James, if you are reading this I received another email from you today but I am sorry I will not be using this service again. I find Forward.me to be extremely disorganised and chaotic. If I were you, I would take a serious look at the website and review all your procedures because whatever the company is doing is not working for everyone.

Very bad experiences, it takes four days for your shipment to appear after its arrival, this is not the problem, the problem when sending messages to the support department takes days for them to respond to it and the response is bad, I paid a some of money for a shipment and they came back to me and asked for additional fees and I paid the additional fees and then The shipment was returned to their place and they informed me that the shipping company expected a battery in an electronic device, and the device was not carrying any battery, and the problem is that you need three days to respond to each message you send. Finally, I see in my message box the conversations of other customers who carry my name I think is wrong The company's system and I wrote to them about this and they did not respond, a bad company, do not charge it

Horrific experience using Forward.me. I found Forward.me looking for a service to ship a new laptop from the US to Mexico. Forward.me said they would take care of everything. Here it is, a month later, and the laptop is stuck in customs because Forward.me did not include the proper form. Their customer service is awful and takes 3-4 days to respond. Not professional at all.