Forwardme.com is a package forwarding and personal shopper service that gives customers physical shipping addresses in both the USA and Turkey, with delivery to over 220 countries worldwide. Customers can shop from US and Turkish online stores and have their packages consolidated and forwarded to them at affordable shipping rates. The personal shopper service helps customers buy from stores that don't ship internationally or don't accept foreign payment cards. Forwardme.com also provides a help center and dedicated support to assist customers with getting started, consolidating packages, and managing their shipments.
Forwardme.com (forwardme.com) has 308 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
forwardme.com
Category
Shipping & Logistics
Location
Bear, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
3 Orders good but slow, last order they scammed me
Unfortunately I can't really confirm that with Alan.
As a small business, I have had several shipments sent from the USA to Germany.
I have successfully processed 3 orders with forward me.
You definitely have to have a lot of patience - it always took 2.5 months for a package to arrive.
Now that the business relationship has come to an end, I'm still waiting for a package that I ordered in August! Which was finally processed on October 14th. I then paid for it and then the shipment was canceled. Since then I have no longer received any response to any emails, WhatsApp messages or Instagram messages.
In short, the company scammed me out of $2500 worth of products, they just kept it and now they won't contact me anymore.
I would be very careful here!
AM
Adrian M.
Forwardme is slow to do anything
Forwardme is slow to do anything. If your packages arrives with them, it takes days for them to acknowledge the package.
If you ask them to forward your package, it takes days (I think... mine hasn't been sent yet) to send it to you.
Support either doesn't reply or takes forever to reply, and makes false claims.
EDIT: Two months later they emailing me offering me $20 to take down this review.
AX
Andromydax X.
Minus infinite zero.
Minus infinite zero.. Very, very bad company (if that). I use FishisFast but tried those scammers coz FisF dont ship some supplements. But this was my and my last time to use this Forwardme crap.. You have to contact them because shipments take for ever to show up and you're always hoping that you were not scammed coz it seems they never reply or reply very late. I wish i know of other rating platforms such as this .. I will go onto each and everyone and paste this review just so that innocent shoppers won't go through this kerfuffle ..
Response from Forwardme.comJun 8, 2023
Dear Andromydax,
We are sorry to hear about your negative experience with our company, and we apologize for any inconvenience caused. We take customer feedback seriously, and we appreciate you bringing this matter to our attention.
We understand that you had difficulties with the delivery of your shipment and experienced delays in receiving updates from our customer support team. We sincerely apologize for the inconvenience and frustration this has caused you. We strive to provide timely and responsive communication to all our customers, and we regret that we fell short of your expectations in this instance.
We would like to assure you that we are actively working on improving our response times and overall customer service experience. Your feedback is valuable to us as it helps us identify areas where we need to enhance our services.
If you could kindly provide us with your order details, we will investigate the issue further to ensure that it is addressed appropriately. Additionally, we would like to make it up to you by offering a resolution that meets your expectations.
We understand your disappointment, and we genuinely apologize for any negative impression this experience may have left. We appreciate your patience and hope to have the opportunity to regain your trust.
Thank you for taking the time to share your feedback, and we assure you that we are committed to making the necessary improvements to provide a better experience for all our customers.
Sincerely,
Forwardme Customer Service
AS
Anna S.
COMPLETE SCAM!!
COMPLETE SCAM!!! During the whole deceitful process I was exposed to lies and more lies. Initially I was wrongfully told that my parcel had been shipped when only the label had been created online. This oddly kept going for a couple of weeks at least with me chasing them constantly and finally threatening them. I verified this with the external shipping company directly who confirmed that no parcel had been handed over. They had even updated my portal to shipped knowing that my parcel hadn’t been dispatched. Then they charged me for expedited shipment when they had only processed a standard shipping which I also checked with the shipping company. They’ve promised me a refund since December 2022 and nothing has been reimbursed. I’ve filed complaints to expose their practices.
Response from Forwardme.comJun 8, 2023
Dear Anna,
We sincerely apologize for the negative experience you had with our company, and we deeply regret any inconvenience or frustration caused. We take your feedback seriously and are committed to addressing your concerns.
We understand the importance of transparency and accurate information throughout the shipping process, and we apologize for any miscommunication or misunderstanding that occurred. It is never our intention to deceive or provide false information to our customers.
We apologize for the confusion regarding the status of your shipment. Our system may sometimes generate a shipping label before the physical package is handed over to the shipping carrier, leading to a discrepancy in the tracking information. We acknowledge that this caused confusion and frustration for you, and we sincerely apologize for any inconvenience caused by this discrepancy.
We appreciate your patience and understanding as we work towards resolving this issue. Rest assured, we take complaints seriously and are committed to improving our practices based on customer feedback. Your experience will serve as an opportunity for us to learn and grow.
Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust and provide you with a satisfactory resolution.
Sincerely,
Forwardme - Customer Service
PS
Pradeep S.
I lost a pair of headphones and my other others items are not being shipped
Sometime back, I had ordered a pair of headphones (around 160 $). Since it was delivered over a weekend, and no on picked up my headphones at the forwardme center, (apparently) they went missing over the weekend, just like that. Neither the seller nor forwardme will compensate me for that. Can't such a thriving company compensate me for my loss? What is my fault in this?
At the same time, I had ordered 5 other things (around 240 $) and I have paid the shipping fees too. It was supposed to be delivered between March 17 to 19, but it has not only not been shipped, but I am not even getting a revised shipping date from forwardme.
I feel so helpless as a customer from a far-off country (India).
My previous experience (some years back) was very good, so I reused forwardme. So far, this has been a painful experience. I am not sure how to get back the money I seem to have lost.
Can anyone with a similar experience help me get back my money or the shopped items? I can send screenshots for proof, that I am a genuine shopper.
Response from Forwardme.comJun 8, 2023
Dear Pradeep,
We appreciate your feedback and apologize for the inconvenience you've experienced. We understand your frustration regarding the lost headphones and the delay in shipping your other items.
Upon investigating your case, we found that our operations team had attempted to reach out to you via email to address these issues. However, it appears that we did not receive a response from you. We apologize if there was any miscommunication or if our emails did not reach you successfully.
We understand your desire for compensation for the lost headphones, and we would like to work with you to find a suitable resolution. To proceed further, we kindly request you to check your email inbox, including the spam or junk folder, for any messages from our team. Alternatively, please provide us with an updated email address or contact information, and we will ensure that our team reaches out to you promptly.
Regarding the delay in shipping your other items, we apologize for the inconvenience caused. Our team is actively working to resolve the issue and provide you with an updated shipping date. We understand the importance of clear communication and reliable service, and we are committed to rectifying the situation.
We genuinely value your previous positive experience with us and would like to restore your trust. We assure you that we take every customer's concerns seriously and are dedicated to finding a solution that meets your satisfaction.
Once again, we apologize for any confusion or frustration caused, and we encourage you to respond to our email or provide updated contact information so that we can promptly assist you.
Thank you for your understanding and cooperation.
Sincerely,
Forwardme - Customer Service
D
Олег В.
They ignore me.
The Fedex parcel 270419561132 was returned to their warehouse due to the war in Ukraine. I did not find the parcel on the site. They promised to sort it out, but it's been more than 3 months already... At the moment, their support service does not answer me. They ignore me.
JO
Jordan
Don't use these guys! Very bad service!
Have not had one parcel delivered without having to contact them. This is the last time I use them. Evidence showed that my parcel had been delivered/accepted by ForwardMe, 48 days later, multiple requests for assistance and they still haven't located my parcel. Customer service is atrocious, and they blatantly lied to me. Lodging a formal complaint with the BBB, State Attorney General and FTC.
MO
Moe
If you want to lose your orders and…
If you want to lose your orders and don't be reimbursed, then this is your best option. I ordered 2 items as a gift but unfortunately, they lost one of them, been trying to find that package since Thanksgiving but no luck, I talked to them several times and keep repeating my self but they didn't offer any credit or anything, they kept saying we are sending this to operation to look after it, but been waiting since thanksgiving, and now they stopped replying to my messages or even reading them.
Response from Forwardme.comJan 12, 2022
Dear Moe,
Thank you for your feedback, but we think there has been a mistake yet again, in order to help you we need your e-mail address, and we were unable to locate your account on our end, if you could get in touch with us, we would gladly help you in any matter. Every case is important to us! We will do our best!
Warmly,
Team forward.me.
