Alexander S.
Second Chance Proved Worthwhile: Improved Experience with Forward.me
Update: I want to share an update about my experience with Forward.me. After my first, not-so-great experience (you can read it below), I was surprised when Ayberk from their team reached out to me. He promised to personally look after my next order to make sure everything went well. I was hesitant, but I decided to give them another chance. This second time around, things were much better. Ayberk kept his word and made sure my delivery was handled properly. Communication was clear, and it felt like they really took my previous complaints seriously. The process was smooth, and I didn't have the same problems as before. It seems like Forward.me has been working on improving their service. Based on this new experience, I feel it's fair to adjust my review. I'm updating my rating to 4 stars to reflect the improvement in their service. Original Review: ------- Two sendings. The first: 1. They asked for money for 12 lbs because of the DIM of the original boxes from the store. But then they removed the original boxes before sending and "consolidated" my two orders in one package. They paid UPS for 8 lbs and took the difference, of course. I didn't know about it and didn't ask for this, because I wanted to keep the original storage box. But they said, "We did it for free for you". Ha-ha. 2. I ordered all of the possible extras, including extra bubble wrapping and security tape. The package came without the security tape and with just a small piece of bubble wrap as an insert aside, which is obviously not enough, and not what I expected by ordering this extra. 3. So as a result of the two points above, the item in the package was damaged. It was a rare collectible and expensive game, which costs twice as cheap now because of the damaged genuine box. The second: 1. I ordered three lots from different stores: 1, 2, and 6 VHS cassettes respectively. 2. They calculated each lot as 4 lbs DIM (so 12 in total). On my question how is that possible that 1 VHS cassette has the same DIM as 6 cassettes they told me it's because of the original store package. When I asked them to remove the store package and consolidate the lots they said it's impossible. But they could do it if I pay $9 extra. They provided an invoice and I paid for it. 3. They told me it would take a few hours. But it took one week and I should've asked them about it every day. 4. I calculated that 9 VHS cassettes should be 4 lbs. But they said it's 6 lbs and asked for money for 6 lbs DIM. Ok, it's still better than 12. I don't know what to say. I think I caught them lying and some tricks on how to get more money from nothing. Also, I got my expensive game damaged because they removed the original boxes and put a really small amount of bubble wrap inside (and remember — I ordered the extra bubble wrapping). It was literally a small piece of wrap from one side as an insert, didn't wrap the whole item from all sides. I tried to file a claim but they said everything is correct. So you decide if this service is ok for you. I wouldn't use them again and won't recommend anyone.
Response from Forwardme.comDec 9, 2023
Dear Alexander, Thanks a lot for giving us another shot, and we're glad your second experience was better. 🤗 Ayberk and the team are here for you, and we appreciate your updated 4-star rating 💪🏼 If you ever need anything or have more feedback, feel free to reach out. Happy to assist! Cheers 🥂