Forwardme.comReviews of forwardme.com

Response from Forwardme.comApr 24, 2025

Thank you for your detailed feedback, David — we’re genuinely sorry to hear about your experience, and we understand your frustration. We’ve reviewed your concerns carefully and have already reached out to you directly in hopes of resolving the matter, but unfortunately, we haven’t received a response yet. Please know that we’re still here and more than willing to assist you further — whether it’s to clarify the weight discrepancy, address the packaging concerns, or provide a resolution that meets your expectations. We always aim to improve, and your feedback is incredibly valuable in helping us do so. If you’re open to continuing the conversation, our team is ready to help and ensure this gets sorted out properly. We hope to hear from you soon. 🙏

Response from Forwardme.comMar 28, 2025

Hi Coen, Thank you for your feedback. We understand your frustration regarding the shipping costs. As we've discussed via email, the discrepancy in the shipping rate occurred because the initial calculation was based on the information entered into the calculator, prior to the final step where all shipping rates are displayed after the 'Search' button is clicked. We've attempted to clarify this situation and resolve the matter through email, but unfortunately, we haven't received a response from you. We understand that the initial estimate can be misleading, and we are reviewing our calculator to improve its clarity. We want to reiterate that the final, accurate shipping rates are presented after the "Search" button is clicked. We value your feedback and remain open to further discussion. If you'd like to continue this conversation, please reply to our emails.

Response from Forwardme.comFeb 28, 2025

Hello Gasper, Thank you for taking the time to leave your feedback, and we're truly sorry to hear you had a negative experience. We understand your frustration regarding the shipments not being delivered to your EU address. We want to clarify that the issue stemmed from the items contained in your package. As Forwardme, we adhere to strict international shipping regulations and have clearly defined lists of prohibited and restricted items. Unfortunately, gun parts, which were present in your shipment, fall under this category and cannot be shipped internationally by us, especially to the EU. This information is available on our website in our terms and conditions and our prohibited items list. When your package arrived at our facility, we immediately informed you of the situation and the reason why we couldn't ship it to your EU address. We understand this was disappointing, and we wanted to help you find a solution. While we understand this may not have been the outcome you hoped for, we are committed to complying with all shipping regulations to ensure a smooth and legal process for all our customers. We strive to be transparent about our policies, and we regret any inconvenience this may have caused. We hope this explanation helps clarify the situation. If you have any further questions or concerns, please don't hesitate to contact our customer support team. Sincerely,

Response from Forwardme.comFeb 28, 2025

Hello David, We're very sorry to see your 1-star review and to hear about your concerns regarding the shipping charges for your recent package. We truly value you as a customer, especially considering your 16 previous successful shipments with us, and we're disappointed to learn that this last experience fell short of your expectations. We understand your concern about the difference between the 4lb weight you initially expected and the 14lb weight you were billed for. This difference is due to what's known as dimensional weight, or DIM weight, which is a standard practice in international air shipping. DIM weight takes into account the package's volume as well as its actual weight. Larger, lighter packages can occupy more space on an aircraft, and therefore, the shipping cost is calculated based on this dimensional weight. We sent you an email explaining this in detail, confirming that the charges were accurate and in line with our shipping policies. We want to assure you that we did not overcharge you. We understand that this can be confusing, and we wish we could have discussed this further with you. We've made multiple attempts to reach you via email to address your concerns and clarify the situation, but unfortunately, we haven't received a response. We're still eager to resolve this and provide any further information you may need. Please feel free to contact our customer support team at your earliest convenience so we can discuss this further and help you understand the DIM weight calculation. We are here to help. Sincerely,

Response from Forwardme.comAug 20, 2024

We are deeply saddened to hear this. If this incident you experienced is true, it's truly very upsetting. Additionally, given the reviews from our other members, an accusation of theft is a serious claim. If you genuinely have such an issue, please contact us via email, chat, or phone. Unfortunately, we were unable to verify your account, which is why we couldn't reach out to you. Please get in touch with us; you can be assured that we will do our utmost to resolve your problem.

Response from Forwardme.comAug 2, 2024

Hi Rhiannon, Thank you for sharing your feedback with us. We're sorry to hear that your experience with our Personal Shopper service wasn't up to your expectations, especially when trying to purchase time-sensitive items from websites like Mercari. Since your feedback, we've made significant improvements to our service. We've streamlined our processes to ensure quicker responses and faster purchasing times, particularly for high-demand items. We understand how important it is to act swiftly, and we're committed to delivering a better experience. We'd love the opportunity to make it right and show you how our service has improved. If you're willing to give us another chance, we're confident you'll notice the changes. Your satisfaction is very important to us, and we're here to provide the excellent service you deserve. Thank you for your past support, and we hope to serve you better in the future.