Gwenael B.
Could do way better..
Update : they finally issued a refund 9 months later, thanks to the pressure of my bad reviews. I change my review to 3 stars. ------ I've ordered some stuffs in November 2024. Tomorrow is the first of July, and I'm still battling with their support. This company is a scam, they steal orders, then they don't answer to you (or when they do, it's once every trimester). Then they're liars as well : when, finally, after 8 damn months, they suggest that they will issue a refund because they recognized losing/stealing my order....well, 1. They say that they suddenly couldn't reach you on your email address, 2. it's been now 2 months since I'm waiting for the supposedly "express refund" (can't wait to see what their new excuse is now 🤣) Don't ever order through them, you'll only lose money and their crappy support will make you lose your patience. I advise you use Forward2me.com, MyUS.com or Colisexpat instead of this scam company stealing orders from you.
Response from Forwardme.comFeb 19, 2026
Hi Gwenael, First of all, we want to sincerely apologize for the incredible amount of frustration and the long wait you had to endure. We know that 9 months is far too long for a refund, and we truly regret that it took this much back-and-forth to get your situation resolved. While we are relieved that the refund has finally been issued, we completely understand that the delay was unacceptable. We’ve been using your experience as a serious learning point for our team to ensure our communication and refund processes become much faster and more transparent moving forward. Thank you for your patience despite the difficult circumstances. We’re committed to doing better, and we appreciate you updating your review once the refund was settled. We wish you all the best.