Forward EmailReviews of forwardemail.net

UPDATE — Following my original review below, the situation has significantly escalated. After posting this factual review, Forward Email: 1. Attempted to have this review removed by flagging it as "defamatory content" to Trustpilot. Trustpilot reviewed it and declined the removal. 2. Sent a formal complaint to Notion's legal department, reporting us for alleged trademark fraud. We were CC'd on this letter, in which they explicitly acknowledge that this action was taken after our Trustpilot review. They further state that they consider our review "unfounded", that they plan to request its removal from Trustpilot, and that they intend to pursue defamation claims against both us and Trustpilot. The retaliatory nature of this complaint speaks for itself. 3. Their public response below sounds professional and empathetic. Behind the scenes, the reality is very different. I also want to address a key point: if the concern was genuinely about the domain "insta-notion-feed.com", they could have simply disabled that specific domain and kept our other services running. Instead, they chose to ban our entire account, which also included other domains completely unrelated to the alleged trademark issue. A proportionate approach would have been to disable only the domain in question. Regardless of whether a trademark concern is valid or not, nothing justifies this level of hostility towards a paying customer who remained courteous throughout the entire exchange. --- ORIGINAL REVIEW --- I've been a paying customer and genuinely appreciated the product itself, which works well for what it does. Unfortunately, my experience with customer support was deeply disappointing. We needed help with SMTP configuration, and our request was denied for "likely trademark infringement" — without any further explanation. It took four back-and-forth exchanges before we finally understood what the actual issue was. When the reason was eventually clarified, our account was immediately banned with no prior warning, no grace period to migrate our services, and no opportunity to resolve the matter. This is unacceptable for a paying customer acting in good faith, who remained courteous and constructive throughout the entire exchange. What could have been a simple, constructive conversation — "here's the issue, here's what you need to fix" — turned into an unnecessarily negative experience due to vague responses and a complete lack of empathy. Cutting off an email service without any notice means potentially losing important emails. This is simply irresponsible. Hard to trust a service that can shut you down overnight without any warning.

Over two years ago, I switched from my web hosting service's MailChannels based email to Forward Email's Enhanced Protection plan. After switching, the amount of legitimate emails blocked dropped from numerous with MailChannels to essentially none with Forward Email. The very few that are blocked are quickly diagnosed because they provide deliverability log access. The Forward Email documentation is excellent which made migrating to their service, using their APIs, and self-service very easy. On the few occasions that I needed support, they were very responsive and helpful. I highly recommend Forward Email. Their features, reliability, documentation, and support are well worth the price.

대한민국 업체 및 사용자를 타깃으로 하는 곳은 사용하지 않기를 권해드립니다. 저희는 언론사를 운영하며 약 1년 가까이 보도자료와 업무용 이메일을 수신하는 서비스로 Forward Email을 이용하였습니다. 그러나 지난주부터 대한민국 이메일 서비스의 대다수를 차지하고 있는 @naver.com을 스팸 이용자로 단정하며 아무런 통보 없이 저희 계정을 폐쇄하였습니다. 그 과정에서 대한민국 국회의원, 게임, 국내 스포츠 단체 등 보도자료 및 비즈니스 이메일을 수신하지 못하였고 이로 인한 업무 공백이 발생하였습니다. 이는 대한민국에서 업무를 하지 말라는 선언과 다름이 없습니다. 또한 naver.com을 스팸으로 규정하면서도 Naver Pay 결제를 지원한다는 점이 아이러니합니다. 한국어 서비스를 제공하고 있는 이 업체에 깊은 우려를 표하며 대한민국과 관련한 비즈니스를 하시려는 분들은 이 업체를 이용하지 마시기 바랍니다. 저희는 카드사에 클레임을 제기한 상태이며 향후 기사를 통해 이 업체에 대한 우려를 전할 예정입니다. ---- We recommend that you refrain from using it if you are targeting Korean companies and users. We operate a media company and have used Forward Email to receive press releases and business emails for nearly a year. However, last week, @naver.com, which accounts for the majority of Korean email services, was deemed a spammer and our account was closed without notice. As a result, we were unable to receive press releases and business emails from Korean National Assembly members, game companies, and domestic sports organizations, resulting in a business interruption. This is tantamount to declaring that you should not conduct business in Korea. Furthermore, it is ironic that they support Naver Pay payments while designating naver.com as spam. We express deep concern about this company, which provides Korean language services, and we urge anyone conducting business in Korea to avoid using it. We have filed a complaint with our credit card company and will share our concerns about this company in a future article.

Outstanding support when it mattered. After accidentally deleting a live domain, Nick was able to recover a full IMAP mailbox backup from secure storage and guide me through restoring it. Calm, professional, and genuinely helpful throughout. Forward Email combines strong privacy principles with real technical competence — highly recommended.

We have been using their service for more than 3 years, and been very satisfied. Recently we contacted their support regarding some spam filtering that was a little overzealous. This was fixed within a couple of hours

4 years use and have little to fault about the service; it's been reliable and support have generally responded promptly and positively. I had some feedback for them recently regarding the renewal payment experience which they took this on board, explaining the changes they have implemented. It's a good value service, especially if you manage multiple domains, and there are plenty of features, with the list growing. I like being able to do both forwarding and have fully functional mailboxes hosted by ForwardEmail; I haven't made the jump to make it my primary email provider but I'm strongly considering it so I don't run all my emails through one of the big names in 'free' email.

Use case: Alias-heavy setup across 15 domains, no mailboxes, SMTP relay via API keys for outbound. Migrated from Gandi after they made simple mailboxes paid and their antispam settings became unmanageable. What works well Deliverability is solid. No issues with forwarded mail hitting spam or authentication problems. SPF/DKIM/ARC just work. SMTP relay does the job. Outbound via API keys is straightforward and reliable. If you need a simple authenticated relay for your domains without running your own infrastructure, it delivers. Price/quality ratio is excellent. Managing 15 domains on the Teams plan with unlimited aliases is remarkably cheap compared to alternatives. You'd pay significantly more for this with Google Workspace, Fastmail, or Migadu at that domain count. What needs improvement The management UI is painful. Navigation is confusing, documentation is scattered and mixed with marketing content, and there's no consolidated overview—you're forced to inspect everything per-domain. For someone managing 15 domains, this becomes tedious fast. SMTP relay requires separate API keys per sending domain. Not a dealbreaker, but adds friction when you're managing many domains. Logs lack clarity. It's not always obvious whether you're looking at inbound or outbound activity. Verdict Recommended for technically capable users who want affordable, reliable email forwarding and outbound relay across multiple domains. The backend is solid; the frontend needs a complete rewrite with actual UX consideration.

I've been using ForwardEmail for almost 2 years, having run my own mail servers for many years beforehand. Couldn't be happier, I've never look backed, I barely think about it, it just works. I contacted support once, just to give some feedback on a very minor issue with redirection to the correct page after login, and they got back to me within hours to thank me for the feedback and say they'd pushed a fix to production, amazing!