Erin S.
No hand holding, but great help.
This is an excellent service. It does require you to know a bit about what you're doing (I wouldn't recommend it for novices), but for the techies out there, it's pretty much perfect. I've had a great experience getting support, but as a fellow dev, I use the right forum (as instructed on the website), and try to include the details I would need to debug the situation myself. Worth it.



