SUPERAntiSpywareReviews of forums.superantispyware.com

agent said price was 19.95 one time. it turned out to be 19.95 per month

Ik gebruik SUPERAntiSpyware sinds 2014 en was altijd tevreden. Ik verlengde elk jaar handmatig (omdat dat voordeliger was). Op 10-10-2023 heb ik opnieuw handmatig verlengd. Daarbij stond expliciet dat “auto-renew niet geldt voor renewal purchases”, en toch verscheen er stilzwijgend een extra productregel LiveTech (24/7 helpdesk) die vervolgens maandelijks ~€19 van mijn creditcard incasseerde (o.a. op 10-10-2023 en 10-11-2023). LiveTech is uiteindelijk pas op 18-03-2024 door support opgezegd. Daarna bleek mijn PRO-licentie toch automatisch te zijn verlengd op 10-10-2024 en opnieuw op 05-09-2025 (€52,59), terwijl ik — door de aankooptekst én meerdere herinneringsmails — ervan uitging dat mijn licentie niet automatisch doorliep zonder mijn actie. Support stelde dat auto-renew “al vanaf 12-05-2023” gold, maar dat wringt met mijn handmatige vernieuwing op 10-10-2023 en de genoemde aankooptekst. De refund voor 2025 werd geweigerd wegens “30-dagenbeleid”; er werd wel een retention-korting aangeboden. Auto-renew is nu wel stopgezet; de licentie blijft lopen tot 05-09-2026. Kortom: onduidelijke/ambigue voorwaarden, ongevraagde upsell (LiveTech) en weinig coulance bij een loyale klant van ruim tien jaar. Jammer dat verkoopregels de boventoon voeren—zo raak je een trouwe gebruiker kwijt. 18-11-2025 reply @Logan D: Thanks for replying, Logan. I’ve already shared the relevant details with support (Order IDs 3746489 and 4473943; charges on 10 Oct 2024 and 5 Sept 2025). I’ve spent enough time on this and won’t start another 1:1 email thread. If you genuinely want to improve, please review internally how the purchase wording (“auto-renew does not apply to renewal purchases”) and renewal reminders aligned with later auto-renewals, and ensure clear consent/audit trails. Feel free to update your public reply here with the outcome of that internal review.

Purchased their software. A month later there is this $19.95 charge on my credit card for support. Immediately I called my credit card company and was told another $19.95 had been charged to the card. Called SuperAntispyware and was told they would not refund the charges but would cancel future charges of this monthly fee. I was unaware they were adding support to the software purchase the following month. They have lost a long time customer. I contacted them as they requested in their response to the above review. They asked for 2-3 days to address my concern. I has been about 2 weeks with no further reply.

Super anti-spyware confirmed they canceled my subscription July 3rd, 2025 and that I would no longer be billed. 2 more withdrawals were posted to my account from them in August. Why 2 in one month?? Especially after they confirmed my cancellation in July? I called them this morning and the smug representative said that indeed my subscription was cancelled July 3, and that they would not refund my 41.00 for the 2 additional charges at the end of August because on their end my subscription is inactive. I told him I would file a dispute with my bank to get my funds back, and he told me, "go ahead." Ok, jerk, I just did. They are a fraudulent company, do not use them.

WTH - Just renewed my subscription and a few days later I see a charge for 19.99.... HMMM called customer support and was advised this was a REOCCURRING charge for tech support.. NOPE didn't order or authorize this. Based on TR's post below looks like it's a new scam. I also will not be recommending Antispyware to anyone. Still waiting for the charge to be removed. My CC company is involved

I’ve been a loyal SuperAntiSpyware customer for many years, but this experience has completely changed my opinion. When my automatic renewal of $64.97 hit my credit card, I noticed another charge of $19.95 just four days later! When I contacted support, they claimed I had signed up for tech support at $19.95 a month — which I absolutely did NOT. Can you imagine! $19.95 a month!!! They agreed to cancel the tech support, but here’s the shocking part: they refused to refund the $19.95! This was for a service I never ordered, never used, and canceled within a week (charge was on 8/20, canceled on 8/26). This is completely unacceptable and feels like a shady billing practice. If this is how they treat long-time customers, I can’t recommend SuperAntiSpyware to anyone. Be careful with their auto-renewal and watch your statements closely! Update 9/1/25: I cancelled my subscription and disputed both charges with my credit card. I was given a full refund.

They sell you a supposed annual subscription to their antivirus, but every month, without warning, they charge you the same amount for nonexistent technical support, which they don't even offer. Canceling the subscription is a nightmare, as they seem to be selling a timeshare. Add to that the poor performance of their software, and this has been my worst software purchase. Avoid disappointment and feeling ripped off.

I'm in technology so I can attest to how mediocre the technology is but beyond that when you leave the platform to move up to a better product - they show what a con game they are running. I canceled my subscription 4 months prior to it auto renewing. Immediately I was bombarded with emails trying to regain renewal of the product. In April of 2025, I noticed a bank charge from the company along with a second charge for a tech help (that's what the call center person id the charge as). I called, it's overseas and the person barely could speak English. It was the most rank run around I've ever experienced. In 11/2024 when I canceled, I also deleted my credit card they had on file. The company renewed my membership in 3/2025...not sure how they accomplished this when the card was deleted. The company flat our refused to reimburse any money, in spite of not being able to explain the "technician" charge that they billed me on the same month that they auto renewed the "CANCELED" account. Mediocre technology and the absolute worst customer service you can imagine. The initial phone call into the company, the lady was friendly enough until I told her I wanted to find out about getting reimbursed....she went into this pathetic excuse of the call cutting out. It was cartoon'ish. Stay away from this company.