Fort TroffReviews of forttroff.com

Absolutely horrible customer service. They have no standards, would give a negative star if I could. I placed an order yesterday with a free shipping coupon that was supposed to be delivered to Toronto, Canada. Once I received the email confirmation I noticed that the shipping address was all correct, but somehow it said it was going to Arizona as opposed to Toronto, it even still said Canada for the country... I emailed them right away asking if this could be fixed, also noting that if the free shipping was only for US customers (knowing that this could be the case) that I no longer would like my order. Their shipping from US to CA is $50 USD, which is laughably over the actual cost of shipping. I heard no response from their team, so I called today to regurgitate the same information and the snarky guy on the phone told me that "no unfortunately the free shipping is only within the US", so I told him I would like my order cancelled. He proceeded to tell me that, wait for it... That was not possible. He was now going to update the shipping info which would in turn charge me the additional $50 USD shipping that I am not / was not ever willing to pay. Because of the mixup and just out of good will, I asked if he could please reverse the order since it hasn't even been shipped yet. He then went on to tell me that if I look at the FAQ section on their page it says that they can not cancel orders and that you can not get a refund, only store credit. I can not believe how much money I was just roped in to paying for such tiny items... What type of company doesn't even have at least a 24hr grace period to cancel an order? Horrible company, would not recommend. Especially if you are not 100% you'll want to keep the item you buy.

I have placed multiple orders with Fort Troff. My most recent order, the company made a mistake and did not include my apartment number on the package. First they blamed me. When I pointed out that the address was correct as it appeared on the screenshots from their internal system they provided, but was wrong on the package, they stopped responding. I emailed again to let them know I was unable to pick up or receive the package because of their error. They have not once apologized. They have not once admitted to making a mistake. They offered me store credit. Their website does not allow for reviews to be posted. Seems like accountability issues, despite quality products, and I can’t support an inconsistent business.